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#1 chow2rich

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Posted 21 June 2007 - 08:32 PM

Can anyone help me with this problem? I keep getting a message a runtime error. I don't know why. I have 1.5 GB of Ram. It shouldn't be the memory problem. This computer is like brand new. So is the memory.

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#2 boopme

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Posted 21 June 2007 - 09:16 PM

Hello chow2rich, Welcome to BC
Are you getting any further message, a mention of Java or a code eg (5)
Common causes
Have you scanned for malware? If not try SuperAntispyware
Any recent new programs,software,add ons?
Memory is a possibility. Sometimes new RAM can be bad. Did it say out of memory?

Edited by boopme, 21 June 2007 - 09:17 PM.

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#3 chow2rich

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Posted 22 June 2007 - 10:17 PM

The message kept saying this: Runtime error 217 at 03C0FB4A. Can you explain to me what this means? I don't think it's the memory. Like I said my computer is brand new and I really don't think so. I can check it out, but how? I did have malware, but I got rid of the virus, it's just spyware and adware probably. I still have some spyware and adware left. This message appears at random times. If anybody please help me.

Edited by chow2rich, 22 June 2007 - 10:25 PM.


#4 boopme

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Posted 23 June 2007 - 09:16 AM

Are your windows updated
running XP SP2
do you have Norton Antivirus
Are you using IE7

Could be an issue with addons, Could go to Tools.Manage Addons
I've seen mention of this one as a problem...norton confidential browser helper
Disable them one at a time and see if it stops
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 zbd

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Posted 23 June 2007 - 10:30 AM

hi i had the same problem after i installed Norton It seems to be a problem with norton confidential helper add on, if you disable it will solve the problem i did and it's gone. go to, IE,-tools-manage add ons-enable/disable add ons-disable confidential helper

Or just uninstall Norton. It is a resource hog and there are better and free security programs.

http://service1.symantec.com/SUPPORT/tsgen...v=&osv_lvl=

AVG Free Edition http://www.majorgeeks.com/download.php?det=886
AntiVir http://www.majorgeeks.com/AntiVir_Personal...ion_7_d955.html
Avast! Home Edition http://www.majorgeeks.com/Avast_Home_Edition_d1968.html

#6 chow2rich

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Posted 23 June 2007 - 01:46 PM

I don't have Norton. I have Avast Home Edition. But I still sometimes get those random messages. I'm using IE7.

Edited by chow2rich, 23 June 2007 - 02:28 PM.


#7 usasma

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Posted 24 June 2007 - 07:12 AM

The runtime error is typically associated with a particular program - can you let us know what program this is? If not, then check the Application log of your Event Viewer (how to here: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/ ) Look for the error that occurred at the time the runtime error popped up on your screen and double click it to get the detailed info. If you can't identify the program from that, post the info here so we can research it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 chow2rich

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Posted 24 June 2007 - 11:57 AM

Here is the log of events. This is the system even log.



Error 6/24/2007 12:15:21 AM DCOM None 10005 Richard Chow DUO-CORE2



Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 6/24/2007
Time: 12:15:21 AM
User: DUO-CORE2\Richard Chow
Computer: DUO-CORE2
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service upnphost with arguments "" in order to run the server:
{204810B9-73B2-11D4-BF42-00B0D0118B56}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Edited by chow2rich, 24 June 2007 - 11:59 AM.


#9 chow2rich

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Posted 24 June 2007 - 12:07 PM

Here is the event log for the application.




Error 6/18/2007 7:30:07 AM Application Hang (101) 1002 N/A DUO-CORE2




Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/18/2007
Time: 7:30:07 AM
User: N/A
Computer: DUO-CORE2
Description:
Hanging application iexplore.exe, version 7.0.6000.16473, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 34 37 33 20 69 6e 16473 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

#10 usasma

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Posted 24 June 2007 - 07:41 PM

The DCOM error is likely not associated with this - but it can be an issue. The other error (the one about iexplore.exe) is likely the cause of your problem.

BUT, just because iexplore.exe is crashing doesn't mean that iexplore.exe is at fault. Since you relate problems with viruses and adware - I'd suggest visiting the malware section of these forums to clean the rest off of your system. That's the most likely cure for this issue - and also, we can't fix IE until the malware is removed. Here's the link: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 chow2rich

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Posted 24 June 2007 - 11:49 PM

I scanned my computer on the web. I went to pandasoftware activescan to scan my computer. And it found spyware and adware. Here are the results:




Incident Status Location

Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Richard Chow\Cookies\richard_chow@advertising[2].txt
Spyware:Cookie/Sextracker Not disinfected C:\Documents and Settings\Richard Chow\Cookies\richard_chow@counter3.sextracker[1].txt
Spyware:Cookie/Mediaplex Not disinfected C:\Documents and Settings\Richard Chow\Cookies\richard_chow@mediaplex[1].txt
Spyware:Cookie/Sextracker Not disinfected C:\Documents and Settings\Richard Chow\Cookies\richard_chow@sextracker[1].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Richard Chow\Cookies\richard_chow@tribalfusion[1].txt
Adware:Adware/SpyAway

#12 usasma

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Posted 25 June 2007 - 05:46 AM

This doesn't appear to be a very severe infection - did Panda report that it cleaned the Adware/SpyAway infection?

Does the runtime error still occur? If it does, I'd suggest running SFC.EXE /SCANNOW from the Run dialog (Start...Run...type in SFC.EXE /SCANNOW (without the quotes and a space between SFC.EXE and /SCANNOW) and press Enter). http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

If that doesn't fix it, then I'd suggest a repair install of XP (it'll leave your data and programs intact): http://www.michaelstevenstech.com/XPrepairinstall.htm
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 chow2rich

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Posted 25 June 2007 - 08:03 AM

No, panda didn't report it to disinfect the spyware or adware. It only disinfect viruses, not spyware or adware. So the spyware and adware as you see in the report is still here.

#14 chow2rich

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Posted 25 June 2007 - 08:35 AM

I just ran the scan.exe /scannow. It asked for my CD. The message said: Files that are required for Windows to run properly must be copied to the DLL Cache. Insert your Windows XP SP2 CD now.

Edited by chow2rich, 25 June 2007 - 02:15 PM.


#15 usasma

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Posted 25 June 2007 - 05:40 PM

I'd suggest downloading one of the free adware removal tools (AdAware SE, SpyBot Search & Destroy, and AVG AntiSpyware all come highly recommended) and using it to remove the adware BEFORE you start attempting any repairs.

Since the SFC.EXE didn't work for you, I'd skip to the repair install of Windows AFTER you remove the adware.

It's important to remove the infection before attempting a repair - otherwise the adware can corrupt the repair and use it for it's own purposes.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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