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7 replies to this topic

#1 Philip Brampton

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Posted 21 January 2005 - 05:20 AM

I have never been able to receive automatic updates either for Windows or Antispyware although i can retrieve them manually.
AVG on the other hand downloads updates automatically without fail.
I have tried various settings but nothing seems to give me automatic updates.
Could somebody advise please.
My operating system is W 2000 with SP4.
Firewall is ZoneAlarm PRO which is set to allow updates from Microsoft.
Thanks

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#2 Grinler

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Posted 22 January 2005 - 07:23 PM

Is zonealarm allowing the programs to get out on the internet?

#3 Philip Brampton

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Posted 23 January 2005 - 03:14 AM

Thanks Grinler.
I have checked to see if all the correct boxes are ticked and they are but i still have feeling that the updates are being blocked by ZoneAlarm.Why i don't know.
I will investigate further.
Thanks again.

#4 Grinler

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Posted 23 January 2005 - 10:19 PM

A qwuick test would be to disable zone alarm and then see if you can do the updates

#5 Philip Brampton

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Posted 24 January 2005 - 04:00 AM

Grinler.
Thanks,i had been thinking along those lines.
Thinking it through.I never have been able to receive automatic updates in all the time that i have been able access the Internet.No matter whether my firewall was ZoneAlarm,Norton Personal Firewall,Norton Internet Security 2005 or ZoneAlarm again.So i am a little mystified.
Thanks again for your help.I will keep you informed.
Philip

#6 Philip Brampton

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Posted 24 January 2005 - 08:29 AM

Grinler.
I thought you be interested.I have been in touch with Microsoft.It only took a day for them to respond.
They have put forward 7 suggestions as to why i can't receive updates automatically.It looks pretty involved.Looks like i will have to call in the Cavalry.
Keep you posted.
Regards

#7 Grinler

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Posted 24 January 2005 - 11:09 PM

Let us know what works so that we can retain it for future users :thumbsup:

#8 Philip Brampton

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Posted 25 January 2005 - 03:06 AM

Grinler.
I will keep you informed.As a matter of interest,the email from Microsoft gives me 7 suggestions as to why i am not receiving automatic updates.They also have asked to be kept informed.
A further email has been received from ZoneAlarm with guidance on how to check that the problem is not ZA.
Looks like i will be pretty busy.
Regards




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