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Help Wanted: Restart message window


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#1 shchon

shchon

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Posted 21 January 2005 - 03:47 AM

Hello,

I have a Toshiba laptop and this time I see a new thing -- a popup message window with the title "BESClient - Restart". The message body says "Your system administrator is requesting that you restart your computer. Please save your work, then press the 'Restart Now' button below.

And it does have the restart button but does not have a timer that could be seen in some viruses. I cannot minimize the window and it stays on top of whatever is active.

I tried to search on google on "BESClient", which turned out to be the BigFixClient that I downloaded from my school's IT website (along with other virus/security stuff), so I don't think BESClient is a problem. I wonder if something is "pretending" to be BESClient that causes this popup (and restart).

At first, I thought my BESClient might have downloaded a new version automatically and restarted the computer. But a few minutes after the reboot, it came back. I'm also running Symantec antivirus software right now, which should be almost done, but it hasn't found anything yet.

It'd be great if you can give me any help with this.. Thank you so much!

I ran hijackthis and got the following log:

Logfile of HijackThis v1.99.0
Scan saved at 12:21:30 AM, on 1/21/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\BigFix Enterprise\BES Client\BESClient.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\matlab6p5\bin\win32\matlab.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\RegSrvc.exe
c:\Toshiba\Ivp\Swupdate\swupdtmr.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Stanford\PC-Leland\krbcc32s.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\System32\TFNF5.exe
C:\WINDOWS\System32\TPSMain.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\WINDOWS\System32\conime.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\TPSBattM.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\WebRoot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Stanford\PC-Leland\pcleland.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\WINDOWS\System32\PDBox25.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\VPC32.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Documents and Settings\SongHui Chon\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [SigmaTel StacMon] C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [HncUpdate] C:\HNC\HncUpdate.exe /A
O4 - HKLM\..\Run: [imekrmig7.0] "C:\Program Files\Common Files\Microsoft Shared\IME\IMKR7\IMEKRMIG.EXE"
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\WebRoot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: PC-Leland.lnk = %SystemRoot%\Installer\{6D89BCE2-4E01-437F-8D4F-BE3F92B42C00}\PC_Leland1.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: A - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {072039AB-2117-4ED5-A85F-9B9EB903E021} (NowStarter Control) - http://www.clubbox.co.kr/neo.fld/NowStarter.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {D3A3737D-21EE-43DB-9F6A-32B220B706EE} (FREEPOPLauncher.Launch) - http://club.freepop.co.kr/fpop/service/FREEPOPLauncher.CAB
O16 - DPF: {ED1EEBEE-F0AA-474B-9829-61C482E72644} (PDBox28 Control) - http://www.pdbox.co.kr/filebox/ctrl_down/PDBox25.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: BES Client - BigFix Inc. - C:\Program Files\BigFix Enterprise\BES Client\BESClient.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: MATLAB Server - Unknown - C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: Swupdtmr - Unknown - c:\Toshiba\Ivp\Swupdate\swupdtmr.exe

Edited by shchon, 21 January 2005 - 03:51 AM.


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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 22 January 2005 - 06:58 PM

You are currently using hijackthis from a temp directory. This can cause problems. Please create a directory on your c: drive called c:\hijackthis and download and unzip hijackthis into that directory. Run the program from that directory from now on.

For a tutorial on how to use HijackThis please see the following link:

Using HijackThis to Remove Spyware, Browser Hijackers, and Dialers

Do you know what this is?

O4 - Global Startup: PC-Leland.lnk = %SystemRoot%\Installer\{6D89BCE2-4E01-437F-8D4F-BE3F92B42C00}\PC_Leland1.exe

If not, then fix it with the entry below:

O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe


Reboot and post an other log




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