Posted 16 June 2007 - 09:55 PM
No free food offered - in fact, baby was screaming and the server herself was horribly upset which, in turn, brought the Manager over. And he stood there, looked at the bright red marks on skin and screaming child and said, "I'm sure your baby will be fine" and walked off.
I can only think that someone at sometime or other told him to 'admit no guilt' because of possible legal litigation in future. But he did himself and the restaurant a huge disservice.
We had instantly poured ice water on baby's head (causing him to scream even harder) and while the server ran for more ice and some clean cloths, the other people in the restaurant were concerned as well. And once baby settled down a bit and we could see that the burns were simi-superficial (perhaps from having thick hair and/or lots of ice water), we left (without paying, of course).
As we were heading out the door, a great many of the other patrons followed right behind us - and I suspect without paying as well.
We thought the server had learned a lesson she would never, ever forget (and with her running back and forth for more ice water and tears flowing from her eyes and sincere concern, she was instantly forgiven) - but did write to the owner of the restaurant later and while making it clear there was absolutely no intent to 'sue', suggested that all servers receive a safety course in never, ever holding anything over any one's head and gently suggested that his Manager be retrained in PR. Didn't get a reply.
No lasting scars from the hot coffee but we never again let any baby sit in the 'highchair' at the end of any table or booth in a restaurant.
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