Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Major Problem


  • Please log in to reply
5 replies to this topic

#1 ROTY

ROTY

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 14 June 2007 - 11:09 PM

I posted this stuff yesterday, but apparently the board crashed or something. I decided I had better repost it today.

Here is the timeline of my problems, and where they stand now. If anyone can help me figure out what is going on (my friend suggested a corrupted hard drive, but he is not firm enough on his stance to go all the way and aid me in replacing it yet) it would be much appreciated.

May 25th-My computer became infected with a SmitFraud virus.

May 26th-I ran Norton and Spybot only to find that neither could remove the virus.

May 27th-After garnering aid from online communities, I discovered, I thought, how to remove the virus. It worked.

May 30th-My computer began exhibiting strange actions including shutting down and restarting without notice, and stating that files had become corrupted.

May 31st-My computer shut down and could no longer make it back to Windows. It would occasionally get me as far as the log in screen, but would then shut down and restart a few second later.

June 1st-My friend, who is a computer tech, came and looked at the computer. He suggested first that I attempt to restore the computer to an older setting just to make sure. That did not work.

Safe mode options and attempts at locating corrupted files also failed. He finally said that we would need to run the recovery program from HP.

June 2nd-I ran the recovery program from HP, but it did nothing more than bring me back to my 2004 settings. Anytime I attempted to download or load up a new program it registered that the files (which were brand new in many cases) had been corrupted.

June 4th-My friend diagnosed that problem as having corrupted recovery partitions that would require new recovery discs being sent from Microsoft or HP.

June 8th-The discs arrive and I ran the recovery. Things seemed to work perfectly. The only problem I had was trying to reload Norton Anti-Virus but that seemed more in Norton than the computer. Things worked fine otherwise.

June 13th-My computer, again, began to act strangely refusing to open programs. I attempted to restart it only to go through the same problem I encountered the previous week with constant restarts and never letting me get close to the Windows desktop.

Attempts at recovery and safe mode again went without aid, and safe mode would not even open this time around. So I ran the recovery discs immediately after saving as many files as I could to disc. During recovery I began getting dozens of errors reporting that certain files could not transfer or were corrupted. After recovery had finished, my computer again refused to restart.

So today I have been scouring the internet looking for anything that might be of assistance.

A virus has all but been ruled out at this point unless it managed to follow me through two system recoveries (technically 3 I suppose.)

The only thing I have been suggested is a corrupted hard drive. I will be running a diagnostics test on the system in the morning, and after that I will bring more information. In the meantime any more help would be wonderful.

BC AdBot (Login to Remove)

 


m

#2 tg1911

tg1911

    Lord Spam Magnet


  • Members
  • 19,274 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:SW Louisiana
  • Local time:10:00 PM

Posted 14 June 2007 - 11:20 PM

That's what I would have suggested, running the harddrive manufacturers diagnostic utility, to see if it turns up anything.

Edited by tg1911, 14 June 2007 - 11:21 PM.

MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

Become a BleepingComputer fan: Facebook

#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,074 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:00 PM

Posted 15 June 2007 - 06:06 AM

Don't be so sure about not having a virus - without protection in place the average computer will be quickly infected when connected to the internet. And, even if not connected to the internet an infected disk can cause and infection also.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 ROTY

ROTY
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:11:00 PM

Posted 18 June 2007 - 04:12 AM

Well diagnostics testing turned out to be a fruitless job. The computer cannot even get through a test without shutting down/restarting. Much like my run into safe mode has ended with crashes/restarts.

Is this the definitive proof I have a corrupted hard drive? If so, what do I do to fix this. If there is a fix. Will this be a case of just having to replace the hard drive entirely?

Any other suggestions or aid?

#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,074 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:00 PM

Posted 18 June 2007 - 05:42 AM

Since the bootable tests won't run, it's most likely a hardware issue (but not necessarily your hard drive). I'd suggest disconnecting your hard drive and then trying to boot from the CD - if the computer doesn't crash then it's likely to be a problem with your hard drive. If it does continue to crash, then we'll have to look elsewhere for the solution.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 pascor22234

pascor22234

  • Members
  • 403 posts
  • OFFLINE
  •  
  • Local time:12:00 AM

Posted 18 June 2007 - 11:23 AM

Hi ROTY. Random or even semi-random shutdowns, reboots and freezes do tend to point to hardware problems. There are 3 types of hardware failures that are the cause of almost all these issues: 1) Bad hard drive (usually file system errors rather than a bad hard drive), 2) bad RAM, and 3) overheating CPU. You say that you've run the hard drive manufacturer's diagnostics and they passed, so the problem can't be a bad physical hard drive. You've also reinstalled the OS so it can't be bad software. This leaves the possibilities of bad RAM and an overheating CPU to check out. Do the easy one first: overheating CPU. This is usually caused by dust and dirt buildup in the CPU cooler fan and/or heatsink.

You will need to open the case to examine for dust builup. There seems to be millions of different laptop and desktop case designs, so you will have to figure out how to open the computer case. Use compressed air or a vacuum or a small brush to clean out the interior. Cleaning should be done carefully, especially around the CPU heatsink and fan. When you first open the case and examine the CPU cooler and you think to yourself 'Yuck! This is a real mess!' then this could very well be the cause of the shutdowns. Being careful turn on the system while the case is open to make sure that all the fans are turning freely. Failing fans are a common occurance. They can become clogged with dust, too.

If a cleaning doesn't eliminate the shutdowns then suspect the RAM next. Electronics can and does fail unexpectedly for no apparent reasons. Google for and download the Memtest+ RAM diagnostic in its ISO file format. Burn it to a new CD using Nero or another burning program that can handle ISO files. ISOBurner is a freeware burner program you can use. Once the CD is burned you need to boot your system with the CD in the primary optical drive. Make sure beforehand that the BIOS is configured to try to boot from the optical drive before it tries to boot from the hard drive. RAM is considered to be OK if Memtest+ runs for 3 complete iterations without any errors.

I hope these suggestions help to pinpoint the cause.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users