Posted 14 June 2007 - 08:30 PM
There has been an urgent matter today.
Here is what happened. I was using my Gateway laptop as I normally do in the morning. It said to restart to update the system, so I hit “Restart Now” and left it there. Then after three or so hours, I can back and logged in. After two minutes, the screen went blue and said that Windows has encountered an error and needs to shut down. I kept on restarting it and logging on but it kept on restarting it. Finally, I had my dad, who used to take a course in computers, fix it. He said that he needed to reboot the system and start the system afresh and saved everything to the backup folder, deleted everything on the hardware, and started a new system for my laptop. However, with the new system, I had everything in “My Backup Files” that I had previously had an my old one except for “My Documents,” which was the most important. This has caused me great distress and alarm and I cannot find my documents, although all my other programs are still there. Where could they be? I really need help on answering this. I was trying to do “System Recovery” to revert back to an earlier version of the computer, but it said that it had too many files, even though there was still a lot of empty space in my current settings. Also, inside “My Backup Files” contains the folder “Owner.(myname)” which was my account name previously. However, when I tried to access it, it said “Access Denied” (maybe it had something to do with the fact that I had a password with my old account. Also, in my old version, i had two accounts: my password-protected on and an “admin” one, an account that my school establishes that is also password protected. Everything from this admin account made it, but none of my documents made it. Please help with any advice that you can give me!
Thanks so much!