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How To Remove System Live Protect (removal Instructions)


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#1 Grinler

Grinler

    Lawrence Abrams


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Posted 14 June 2007 - 12:26 PM


How to remove System Live Protect (Removal Instructions)
What this program does: System Live Protect is a rogue anti-spyware that is installed without permission through Trojans and other malware. This program also uses aggressive advertising and fake Windows taskbar security alerts as a tactic to scare you into purchasing the full commercial version of their software. It goes without saying that you should not purchase this software due to these tactics. When System Live Protect is installed on your computer without permission it is typically bundled with Trojans, worms, and other malware. It is therefore very important to make sure you immediately run any anti-virus and anti-spyware programs to remove any of the other malware that may be installed on your computer. Due to the amount of infections typically installed with LiveProtect, the fix below may not be able to remove all infections found on your computer. We therefore recommend that you post a HijackThis log in our forums after you follow these steps so that someone can make sure that all the malware was indeed removed.

System Live Protect Image
System Live Protect Image



Tools Needed for this fix:
Symptoms in a HijackThis Log:

O4 - HKLM\..\Run: [LiveProtect] "C:\Program Files\LiveProtect\LiveProtect.exe" -h

Add/Remove Programs control panel entry:

System Live Protect 5.9


Revision History

6/14/07 - Initial guide creation

System Live Protect Removal Instructions:
  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Download SmitfraudFix.exe from here and save it to your desktop:

    SmitFraudFix.exe

    Confirm that the file SmitfraudFix.exe now resides on your desktop, but do not double-click on the icon as of yet. We will use it in later steps. The icon will look like the one below:



  3. Next, please reboot your computer into Safe Mode by doing the following:

    1. Restart your computer

    2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

    3. Instead of Windows loading as normal, a menu should appear

    4. Select the first option, to run Windows in Safe Mode.

    5. When you are at the logon prompt, log in as the same user which you had done the previous steps.

  4. When your computer has started in safe mode and you see the desktop.

  5. Now, double-click on the SmitFraudfix icon that should be residing on your desktop.The icon will look like the one below:



  6. When the tool first starts you will see a credits screen. Simply press any key on your keyboard to get to the next screen.

  7. You will now see a menu as shown in the image below. Press the number 2 on your keyboard and the press the enter key to choose the option Clean (safe mode recommended).



  8. The program will start cleaning your computer and go through a series of cleanup processes. When it is done, it will automatically start the Disk Cleanup program as shown by the image below.





    This program will remove all Temp, Temporary Internet Files, and other files that may be leftover files from this infection. This process can take up to a few hours depending on your computer, so please be patient. When it is complete, it will close automatically and you will should continue with step 11.

  9. When Disk Cleanup is finished, you will be presented with an option asking Do you want to clean the registry ? (y/n). At this screen you should press the Y button on your keyboard and then press the enter key.
  10. When this last routine is finished, you will be presented with a red screen stating Computer will reboot now. Close all applications. You should now press the spacebar on your computer. A counter will appear stating that the computer will reboot in 15 seconds. Do not cancel this countdown and allow your computer to reboot.

  11. Once the computer has rebooted, you will be presented with a Notepad screen containing a log of all the files removed from your computer. Examine this log, and when you are done, close the Notepad screen.

  12. Next, click on the Start Menu button.

  13. Click on the Control Panel option.

  14. Double-click on the Add or Remove Programs icon.

  15. Find the entry for System Live Protect 5.9 and double-click on it to uninstall the program. Follow the prompts to uninstall the program, but do not allow it to reboot the computer if it asks.

  16. When it has completed uninstalling you can close Add or Remove Programs and your Control Panel.

  17. Delete the following files and folders (Do not be concerned if this folder does not exist):

    C:\Program Files\LiveProtect\

  18. Close all open Windows.

  19. Next, we will perform an online scan with Panda to find remnants of this infection: Panda Online

    1. Once you are on the Panda site click the Scan your PC button

    2. A new window will open...click the Check Now button

    3. Enter your Country

    4. Enter your State/Province

    5. Enter your e-mail address and click send

    6. Select either Home User or Company

    7. Click the big Scan Now button

    8. If it wants to install an ActiveX component allow it

    9. It will start downloading the files it requires for the scan (Note: It may take a few minutes)

    10. When download is complete, click on Local Disks to start the scan

  20. When the online scan has been completed, let it remove what it finds, and then you can close Internet Explorer.
Your computer should now be free of the System LiveProtect infection but there may be other malware still installed on your machine. We suggest that you follow the steps outlined in the topic linked below in order to have someone review your machine:
Preparation Guide For Use Before Posting A Hijackthis Log


This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can post a HijackThis log in our HijackThis Logs and Analysis forum.

If you have any questions about this self-help guide then please post those questions in our AntiVirus, Firewall and Privacy Products and Protection Methods forum and someone will help you.


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