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Pull Down Menus Cause Error...


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#1 sobeflyer

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Posted 11 June 2007 - 09:09 AM

Hello,

I searched to see if my problem already had a post, couldn't do so, so am posting a new thread...

I have Win98SE with Norton Anti-virus 2005. I also run AdAwareSE and SpyBot quite regularly. Here's the problem...

When I click on the down arrow of a pulldown menu, a "general protection fault" is caused by whatever program is running and shuts down that program. I thought it was just IE at first, but then I closed everything, and simply chose a different screen saver. Same thing happened. I ran SFC and it found one file corrupted (setupx.dll). I extracted and replaced this. Now SFC runs clean with no errors. For some reason, ScanDisk runs everytime I restart, and after the quick scan, goes into the full surface scan. I let that run once, and it found one bad sector and moved that data. Computer runs faster after that bad sector was identified, but the pulldown menu error still occurs. What's even more strange is that I can reboot, and the pulldown error goes away for a short while, then reappears in any program I run.

I don't have much running in the background and have tried eliminating one at a time, but this seems to be a problem with the Win98 system files or something.

Thanks for any help!!!

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#2 garmanma

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Posted 11 June 2007 - 11:49 AM

Can you write down the entire error message?
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#3 sobeflyer

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Posted 11 June 2007 - 04:04 PM

Trying to change the screen saver causes:

RUNDLL32 caused a general protection fault
in module USER.EXE at 000d:00000567.
Registers:
EAX=000216b7 CS=175f EIP=00000567 EFLGS=00000202
EBX=00007014 SS=0fe7 ESP=00008378 EBP=00008388
ECX=cf18cf78 DS=16b7 ESI=0002cf78 FS=201f
EDX=00000002 ES=0617 EDI=cf780002 GS=044f
Bytes at CS:EIP:
67 8b 41 46 ff 76 06 50 6a 00 9a 2b 9e af 17 8b
Stack dump:
00191752 cf780002 cf7816b7 00020318 1fee83a4 00021767 cf781752 0002cf18 0318cf78 00ab7014 0002cf78 289683d6 0fe783ca 0002cf78 00000318 00ab0000

Choosing an internet address in IE causes:

IEXPLORE caused a general protection fault
in module USER.EXE at 000d:00000567.
Registers:
EAX=000216b7 CS=175f EIP=00000567 EFLGS=00000202
EBX=00006d7c SS=5267 ESP=000088bc EBP=000088cc
ECX=9a5c9abc DS=16b7 ESI=00029abc FS=1277
EDX=816f0002 ES=0617 EDI=9abc0002 GS=0000
Bytes at CS:EIP:
67 8b 41 46 ff 76 06 50 6a 00 9a 2b 9e af 17 8b
Stack dump:
00190782 9abc0002 9abc16b7 00640000 1fee88e8 00021767 9abc0782 00029a5c 00009abc 01676d7c 00029abc 2896891a 5267890e 00029abc 00000000 89180000

Choosing a song from the pull-down in WinMedia Player causes:

WMPLAYER caused a general protection fault
in module USER.EXE at 000d:00000567.
Registers:
EAX=000216b7 CS=175f EIP=00000567 EFLGS=00000202
EBX=00006fe0 SS=5537 ESP=00008190 EBP=000081a0
ECX=c074da90 DS=16b7 ESI=00020000 FS=0617
EDX=00000002 ES=0617 EDI=00000002 GS=0000
Bytes at CS:EIP:
67 8b 41 46 ff 76 06 50 6a 00 9a 2b 9e af 17 8b
Stack dump:
0019077e 00000002 000016b7 00000001 1fee81bc 00021767 da90077e 0002c074 00010000 00b56fe0 0002da90 2c1b81d2 00000000 04070000 00000000 001000bb

Now that I look at them next to each other I'm guessing I have a problem with the "user.exe" file... any ideas?

#4 garmanma

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Posted 11 June 2007 - 06:36 PM

Create a new user account, if that works delete the old one. See if that helps
Mark
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why won't my laptop work?

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#5 Herk

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Posted 11 June 2007 - 09:52 PM

First off, make sure you have at least 200 mb of hard drive space left.

Then, delete temporary files. Go to Start -> Run and type;

%temp%

. . . and hit enter. That should open a temp folder. Highlight all files in the folder by using the ctrl key and A key at the same time. Then press the delete button.

You can follow this up by using Windows search (ctrl + F) and hunt for *.tmp files. Delete them.

Then, if you're still getting the general protection faults, check for things that are running in the background and stop them, one at a time. Antivirus, firewall, whatever.

The reason for the faults is usually because a program is trying to use memory already in use by another program.

It may be easier to delete all temp files in safe mode.

You can also disable any power management and/or screensavers, since these require something (a TSR) to be running in the background.

Any new program you installed may have to be uninstalled/reinstalled.

Run Scandisk and Defrag again.

And lastly, because it's worstly, it could be an overwritten operating system file in which case you might have to reinstall the operating system, or it could be bad memory, which you could test with a program like Memtest 86+.

#6 Eyesee

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Posted 11 June 2007 - 10:14 PM

Try CCleaner
www.ccleaner.com

Run the cleaner which does everything Herk said and more
Then have it find and fix all issues.
In the beginning there was the command line.

#7 Keithuk

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Posted 12 June 2007 - 06:48 AM

I ran SFC and it found one file corrupted (setupx.dll). I extracted and replaced this. Now SFC runs clean with no errors. ScanDisk runs everytime I restart, and after the quick scan, goes into the full surface scan.

Everytime I do a rebuild this file comes up with SFC. After it extracts it of the CD it says its ok.

Ok the original setupx.dll came of the CD during installation. The replacement comes of the same CD. So how has SFC repaired the file? :thumbsup:

ScanDisk should need to run everytime you startup. If it does then its in Programs\Startup or in Run in the registry. Run: msconfig to see if its listed in startup.

Edited by Keithuk, 12 June 2007 - 06:53 AM.

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#8 sobeflyer

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Posted 22 June 2007 - 09:02 AM

O.K.

I have cleaned as much as I can, and run as much as I can and still can't shake this problem..

The problem showed up shortly after I reconfigured the Networking setup on the computer, so I re-installed MS Networking. No luck yet.

Any more ideas?

Thanks!

#9 sobeflyer

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Posted 20 July 2007 - 09:56 AM

I have reinstalled WIN98 system files, and still can't shake this problem...




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