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System Live Protect Icon In System Tray And Internet Explorer Error Report


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5 replies to this topic

#1 mcgrawhill

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Posted 09 June 2007 - 04:42 PM

Hello to whomever responds to this thread. This is the first time I've used one of these help forums and my knowledge of computer lingo is limited, but I'd be greatful if you could help me with this problem.

A little while ago I downloaded an application which turned out to be a 'trojan', or so I believe. Upon opening it I received an error report, and my antivirus program (Symantec) informed me that several items with .trojan in their name had been detected and deleted. I was also advised to reboot my computer, and after doing so I became aware of a little red shield icon in my system tray. Clicking it brings up a question which reads:

"Would you like to update your security software and download System Live Protect?"

I have not clicked yes because I believe this may be a problem. Furthermore, whenever I open Internet Explorer, there is an error report: "Internet Explorer has encountered a problem and needs to close."

I am unsure as to whether these two problems are related, but that is my suspicion. Is there anything that can be done?

Thanks for reading

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#2 buddy215

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Posted 09 June 2007 - 06:22 PM

I just looked around on the web and there are a lot of folks with this problem but no answer.

Use the programs below and let's see what they find. It is definitely something you don't want.

Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html

--------------------------------------------------------------------------------

Post a Hijack This log in the Hijack This Forum by following the directions in the link below if the programs above have not removed ALL malware. DO NOT post the log in this forum.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
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How To start Windows in Safe Mode
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

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#3 quietman7

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Posted 09 June 2007 - 11:47 PM

Looks to be a new rogue application and appears to be related to this file:
C:\Program Files\LiveProtect\LiveProtect.exe <- this file

Not much info that I can find.

Search your computer and if you have that file, go to jotti's virusscan.
In the "File to upload & scan" box, browse to the location of that file and submit (upload) it for scanning/analysis - (15MB limit per file).
Post back with the results of the file analysis.

Is there an entry in Add/Remove Programs? If so, try to uninstall from there.
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#4 mcgrawhill

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Posted 10 June 2007 - 02:46 AM

Buddy215:

Thanks for responding. After using the Super Antispyware program, there is no longer any problem with using internet explorer. All that remains is the red icon in the notification area.

As well, I've posted the log in the HijackThis Logs and Analysis forum:
http://www.bleepingcomputer.com/forums/t/95499/system-live-protect-icon-in-notification-area/

Quietman7:

Thanks for responding. I haven't been able to find a file with the name "liveprotect", and it doesn't appear in "Add/Remove Programs".

#5 quietman7

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Posted 10 June 2007 - 07:25 AM

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
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#6 Grinler

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Posted 14 June 2007 - 11:12 AM

If you are still infected, let me know, as I would like some samples of files on your machine related to this infection.




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