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#1 mhoypalm

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Posted 08 June 2007 - 10:30 PM

Happy to have found a forum of people willing to help us that are not as experienced. Thank you in advance.

I have a Dell Dimension DE051, Intel Celeron CPU2.53 GHz 256 MB RAM, running Windows XP 2002 Home Edition Service Pack 2 - It came with Norton Internet Security and Norton Protection Center. I got this pooter for christmas and i didn't have internet until a couple weeks ago (I am using Alltel Cell phone internet access). So I had not installed any extra security yet...

My Husband got online and poked around where he probably shouldn't have and managed to dowload SPYLOCKER to my system. He doesn't know what spyware is and though it was a real link.

Now I have the Spylocker Icon in my system tray? (right hand side that shows running programs) and it pops up with the message...

SYSTEM ALERT
System has detected a number of active spyware applicationsthat may impact the performance of your computer. Click the Icon to get rid of unwanted syware by downloading and up-to-date antispyware solution.

Once clicked it opens an IE with www.spylocked.com/?aff=334 Asking me to buy the spylocked program. I'm not sure how far in the process my Husband got before he realised it was a scam.

and my homepage has changed to iesafetylist.com with an Internet Explorer Virus warning that pops up on top of the homepage.

*****************
1. So far I have run the norton scan...Zero detected.
2. Looked in control pannel to try and unstall...couldn't find Spylocker.
3. Downloaded Zonealarm and tried to install and got this error message.

zlsSetup_70_337_000.en is not a valid Win32 Application

4.Realized I was over my head. Searched this forum and tried to execute the SPYLOCKER Help Thread that instructed them to download AVG...and got this error message

NSIS Error
The installer you are trying to use is corrupted or incomplete. This could be the result of a damaged disk, a failed dowload or virus.
You may want to contact the author of this installer to obtain a new copy.
It may be possible to skip this check using the /NCRC command line switch. (NOT RECOMMENDED)

5. Tried the other thread that came up when i searched SPYLOCKER, that instructed the user to download HijackThis & SmitfraudFix. I opened Smitfraud and got this error message

Errur
Des fichiers d'installation sont corrumpus. Veuillez telecharger une nuvelle copie et reessayer i'installation.


Totally at a loss now. Please advise.

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#2 quietman7

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Posted 09 June 2007 - 07:39 AM

Welcome mhoypalm

I'm not sure which threads you followed for downloading and using smitfraudfix.

Smitfraud was updated today so delete the one you have and redownload it. Follow the instructions posted here for using the tool. (scroll down to where it says Removal Instructions)

If you continue to have problems, please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.) Do not post a log using the Beta version by Trend Micro as there have been reported problems and it is not being used by the HJT Team.

When you have done that, post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

Edited by quietman7, 09 June 2007 - 07:41 AM.

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