Posted 08 June 2007 - 09:31 PM
Ok so here is the problem..
I am brand new to this website and don't know too much about computers and fixing them, but I will try my best to explain this problem as clearly as possible. I am using windows XP Home edition. For the past few weeks, whenever I log into a user account, a bunch of error messages pop up right away. They say, "The application failed to initialize properly (0xc0000022) Click on OK to terminate the application."
The first one that pops up says ccApp.exe, then the 2nd one says osCheck.exe and the third one says PIFSvc.exe. When I click on the AOL icon, I am unable to use it because another error pops us that says aol.exe with the same error message as the ones before. The same also happens when I click on the icon for Norton Internet Security and it says uistub.exe. I am unable to use any of these programs.
I am aware that uistub.exe , PIFSvc.exe , ccApp.exe , and osCheck.exe are all related to Symantec and Norton but I have no idea how to fix these problems and stop these error messages from popping up.
I temporarily fixed the AOL error message by searching for aol.exe on my computer and sending the icon to my desktop to create another shortcut. When I click on that icon, aol loads and works fine. However, I am unable to delete the old AOL icon and the error messages still pop up for the old icon and won't allow AOL to load.
I know many of you will tell me to get rid of Norton completely, but I am afraid I won't do that right now, considering I JUST renewed my subscription and don't want it to go to waste. I do agree now that is isn't worth the money and will remember that next time. However, for now, I just need another solution that doesn't involve me deleting Norton completely.
I've been trying to solve this for days but can't seem to find anything that works. I saw on another website, someone else had the same exact problem and was told to:
1. Go to the command prompt - i.e click "Run", type in "cmd" - without the quotes - then press enter.
2. In the big black window (expand it), type after the prompt character (>)
>cd \ press Enter
>cd windows\system32 press Enter
>cacls msvc*.71 press Enter
You should get a list of file access permissions for at least two files - msvcp71.dll and msvcr71.dll.
Have a good look and check whether this includes "BUILTIN\Users:R" for the above files.
>exit press enter
However, when I tried this, and typed in cacls msvc*.71 , it came up saying "The system cannot find the file specified"
So I don't know what to do next. I also found someone that said to run a windows program to look for damaged or corrupted windows files by going to start>run>and type sfc /scannow. I inserted my windows XP cd as it said and had my computer scanned. I am guessing it didn't find any errors since I was not prompted to do anything else when it finished.
I have spent days searching for a solution but nothing seems to be working. Please please please someone help me. I don't know what else to do. These errors only occur on limited user accounts and the guest account. When I am logged in as Admin, everything works fine and my Norton works too. On the other user accounts, the Norton symbol doesn't even show in the bottom right corner of the desktop. Please help!
Also, last night when I shut down my computer from a limited user account, I received the error message stating:
An unhandled exception has occured in a component in your application. Click continue and application will ignore this error and attempt to continue Object referencer not set to an instance of an object
(If that makes any sense).. also, my computer didn't shut down. The screen just turned black but nothing happened. I ended up having to press the button by myself to turn off the computer. This usually doesn't happen.