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HJT Log - wbhendrickson


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#1 wbhendrickson

wbhendrickson

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Posted 20 January 2005 - 01:02 AM

First time visitor to this forum.

I recently suffered through two problems with my Gateway Windows 98 desktop that kept me from running scandisk and defrag, and also from connecting to the internet and sending/receiving e-mail.

I have Spybot, Lavasoft AdAware, and McAfee VirusScan installed and in use. The only firewall I use is the one with my DSL Westell modem; it is set to low because medium setting affects some other programs connectivity. The modem is hardwired to a Linksys 54G router which is hardwired to this desktop. The router's firewall is disabled and there are no other firewalls in use. Throughout this whole process as described below, my two laptops continued to operate flawlessly via the Linksys wireless capability.

The first problem was I was unable to run scandisk; it kept starting over. Eventually I discovered several unknown hidden programs running in my Start/Run/msconfig/startup tab. I unchecked them and restarted the computer and was finally able to complete a scandisk (no errors). I also did a full disc cleanup, system defrag, and ran a full McAfee VirusScan (nothing found). A Lavasoft run discovered several items that were quarantined. I believe these hidden (and unknown) running programs were keeping scandisk and defrag from functioning. Once they were eliminated from the msconfig/startup tab, scandisk and defrag worked OK.

However, I still could not connect to the internet and I suspected spyware as the cause. I ran Spybot S & D and elected to "fix" all discovered problems. Once I did so, I was now able to connect to the internet. As it had been a few months since my last Spybot scan, I went online and updated my Spybot software. I then ran S & D again. This is where my serious problems began. 18 additional listings/82 total entries were now discovered by Spybot. When I again selected all listings and selected "fix", I received a box that advised that not all entries were deleted as they were still "in use (in memory)" and an automatic Spybot run was advised upon restart. I did so, but during restart I lost everything but my desktop picture (no start, no icons, no system tray, nothing!) and I was asked to reenter my Windows 98 product key. I believe the deleted Spybot entries had trashed my registry.

To make a long story short, I did a system restore (actually three; yes, this is a condensed version of what happened) and ran Spybot again. This time I deleted only those listings that did not ask for a restart. This turned out to be apparently one entry within a "ShopAtHome" listing. I left the ShopAtHome listing alone and my computer has worked fine since. Good internet and e-mail operation and everything back to normal.

The trouble is I have a lurking entry still somewhere on this computer that will affect the Windows 98 registry if I allow Spybot to do its own thing. I downloaded SpyWareBlaster to help avoid future problems; however, it will not run. Every time I attempt it, I receive a box stating "This program has performed an illegal operation and will be shut down." I removed the program and downloaded it from a different site. No help; same story.

I have now created a hijack this log, pasted below. I see there are several earthlink references; I no longer use earthlink as my internet provider. My current ISP is centurytel.net. The tiebreaker between my laptop and desktop use is that my kids use the desktop for instant messaging their friends. I suspect this may be the source of much of my trouble.

I would appreciate specific recommendations on how to best clean up my computer at this point and how to get SpyWareBlaster running. Like I said, the computer is running great right now, so, in the "don't fix it if it ain't broke" category, I would prefer only doing that which is absolutely necessary.

Thank you very much for your kind assistance.

WB


Log paste follows.....


Logfile of HijackThis v1.99.0
Scan saved at 9:12:36 PM, on 1/19/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\HP OFFICEJET SERIES 600\BIN\HPOSTART.EXE
C:\PROGRAM FILES\PALM PILOT\HOTSYNC.EXE
C:\PROGRAM FILES\AZUREBAY\AZUREBAY SCREEN SAVER\WPCHANGER.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\HP OFFICEJET SERIES 600\BIN\HPOJVDIX.EXE
C:\WINDOWS\SYSTEM\HPOMLCH.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://community.centurytel.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_11_0.DLL
O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\NZDD.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: SideStep Browser Helper - {08351227-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE027.DLL (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_11_0.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
O4 - Startup: HP OfficeJet Series 600 StartUp.lnk = C:\Program Files\HP OfficeJet Series 600\bin\HPOstart.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm Pilot\HOTSYNC.EXE
O4 - Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe
O4 - User Startup: HP OfficeJet Series 600 StartUp.lnk = C:\Program Files\HP OfficeJet Series 600\bin\HPOstart.exe
O4 - User Startup: HotSync Manager.lnk = C:\Program Files\Palm Pilot\HOTSYNC.EXE
O4 - User Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb029
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\INSTANT MESSENGER\AIM.EXE
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE027.DLL (file missing)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .swf: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npswf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .au: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O14 - IERESET.INF: START_PAGE_URL=http://start.earthlink.net
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsc...84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmg...,21/mcgdmgr.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - https://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binaries/IA/netslv32_EN.cab
O16 - DPF: eCrew Delta Technology V14169 - http://ecrew.delta-air.com/eCrew14169.cab
O16 - DPF: eCrew Delta Technology V14170 - http://ecrew.delta-air.com/eCrew14170.cab
O16 - DPF: eCrew Delta Technology V14180 - http://ecrew.delta-air.com/eCrew14180.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409

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#2 Grinler

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    Lawrence Abrams


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Posted 22 January 2005 - 05:23 PM

Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\NZDD.DLL
O2 - BHO: SideStep Browser Helper - {08351227-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE027.DLL (file missing)
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb029
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binaries/IA/netslv32_EN.cab

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\WINDOWS\SYSTEM\NZDD.DLL

Reboot your computer to go back to normal mode and post a new log.

#3 wbhendrickson

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Posted 23 January 2005 - 11:26 PM

Excellent instructions. Followed precisely, here's the new log...


Logfile of HijackThis v1.99.0
Scan saved at 4:00:24 PM, on 1/23/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\HP OFFICEJET SERIES 600\BIN\HPOSTART.EXE
C:\PROGRAM FILES\PALM PILOT\HOTSYNC.EXE
C:\PROGRAM FILES\AZUREBAY\AZUREBAY SCREEN SAVER\WPCHANGER.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\HP OFFICEJET SERIES 600\BIN\HPOJVDIX.EXE
C:\WINDOWS\SYSTEM\HPOMLCH.EXE
C:\HIJACK THIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://community.centurytel.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_11_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_11_0.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
O4 - Startup: HP OfficeJet Series 600 StartUp.lnk = C:\Program Files\HP OfficeJet Series 600\bin\HPOstart.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm Pilot\HOTSYNC.EXE
O4 - Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe
O4 - User Startup: HP OfficeJet Series 600 StartUp.lnk = C:\Program Files\HP OfficeJet Series 600\bin\HPOstart.exe
O4 - User Startup: HotSync Manager.lnk = C:\Program Files\Palm Pilot\HOTSYNC.EXE
O4 - User Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\INSTANT MESSENGER\AIM.EXE
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE027.DLL (file missing)
O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .swf: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npswf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .au: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O14 - IERESET.INF: START_PAGE_URL=http://start.earthlink.net
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsc...84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmg...,21/mcgdmgr.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - https://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: eCrew Delta Technology V14169 - http://ecrew.delta-air.com/eCrew14169.cab
O16 - DPF: eCrew Delta Technology V14170 - http://ecrew.delta-air.com/eCrew14170.cab
O16 - DPF: eCrew Delta Technology V14180 - http://ecrew.delta-air.com/eCrew14180.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409


Two questions...
1. Three "R1" and one "R0" items above are Earthlink items. I no longer use Earthlink as my ISP. May I delete these items without harm, just in the interest of cleaning things up?
2. My McAfee VirusScan resets my task scheduler to operate a McAfee update every 5 minutes upon every startup and reboot, regardless of the fact that I have disabled the automatic update feature and changed all possible settings multiple times. McAfee tech support has been of minimal help. Is there a permanent way to keep McAfee update from resetting the task scheduler?

Thank you very much for your assistance.


wb

#4 Grinler

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Posted 24 January 2005 - 01:01 PM

Fix these entries in hijackthis:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie...ton/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel
R3 - Default URLSearchHook is missing
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\SBCIE027.DLL (file missing)

Reboot and post a new log.

The mcafeee problem is a tough one and your not the only one reporting this problem. You can try disabling this entry in msconfig:

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE

and seeing if the problem goes away. I am not sure though if this will stop you from getting updates altogether or if you will just need to do it manually.

#5 wbhendrickson

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Posted 24 January 2005 - 06:31 PM

7 entries above now fixed.

Spent some time today with McAfee tech support trying to solve the update issue. I had already tried the msconfig option but it kept rechecking the startup item on its own every reboot. Tech was at a loss for ideas too. So I decided to just uninstall every McAfee program and delete every McAfee file/folder. I then did a clean install. I reconfigured the update feature. That seems to have worked. We'll see.

Here's the new log. Thanks again...


Logfile of HijackThis v1.99.0
Scan saved at 3:25:15 PM, on 1/24/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\HP OFFICEJET SERIES 600\BIN\HPOSTART.EXE
C:\PROGRAM FILES\PALM PILOT\HOTSYNC.EXE
C:\PROGRAM FILES\AZUREBAY\AZUREBAY SCREEN SAVER\WPCHANGER.EXE
C:\PROGRAM FILES\HP OFFICEJET SERIES 600\BIN\HPOJVDIX.EXE
C:\WINDOWS\SYSTEM\HPOMLCH.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\HIJACK THIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://community.centurytel.net/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_11_0.DLL (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_11_0.DLL (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\MCAFEE.COM\SHARED\MCAPPINS.EXE /v=3 /cleanup
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\McUpdate.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
O4 - Startup: HP OfficeJet Series 600 StartUp.lnk = C:\Program Files\HP OfficeJet Series 600\bin\HPOstart.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm Pilot\HOTSYNC.EXE
O4 - Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe
O4 - User Startup: HP OfficeJet Series 600 StartUp.lnk = C:\Program Files\HP OfficeJet Series 600\bin\HPOstart.exe
O4 - User Startup: HotSync Manager.lnk = C:\Program Files\Palm Pilot\HOTSYNC.EXE
O4 - User Startup: Wallpaper Changer.lnk = C:\Program Files\AzureBay\AzureBay Screen Saver\WPChanger.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\INSTANT MESSENGER\AIM.EXE
O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .swf: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npswf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .au: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O14 - IERESET.INF: START_PAGE_URL=http://start.earthlink.net
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - https://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: eCrew Delta Technology V14169 - http://ecrew.delta-air.com/eCrew14169.cab
O16 - DPF: eCrew Delta Technology V14170 - http://ecrew.delta-air.com/eCrew14170.cab
O16 - DPF: eCrew Delta Technology V14180 - http://ecrew.delta-air.com/eCrew14180.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409

Edited by wbhendrickson, 24 January 2005 - 06:33 PM.


#6 Grinler

Grinler

    Lawrence Abrams


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Posted 24 January 2005 - 11:40 PM

Looks good. If you no longer use Yahoo toolbar you can remove this line:

O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_11_0.DLL (file missing)

Log looks clean...great job!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Commercial Spyware Removal/Protection Programs - If you feel more comfortable installing a commercial Spyware removal program then we recommend WebRoot's Spysweeper or Lavasoft's Ad-Aware Professional. There are many commercial products on the market, but unfortunately most are misleading and substandard. Both of the products we recommend here are proven to be excellent products and a worthy addition to the arsenal of software protecting your computer.

    Spysweeper Product Information
    Ad-Aware Pro Production Information


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.




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