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Toshiba Notebook Problems


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#1 jian

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Posted 04 June 2007 - 07:19 PM

My new toshiba notebook facing some serious problems. It will automatic restart my notebook and promp to safe mode whenever i do something. This problem occur oftenly when i was watching some video using Windows Media Player...I wonder this is the motherboard problem or the problem of my windows vista..or others?
The other problem is, sometimes when i'm moving some files or renaming, it is extreamly slow, got no choice but to cancel the action...

anybody know wat are the reason that causing these problems? I need help ASAP.

Thanks :stars:

Toshiba A100
Intel Core Duo
2GB Ram
80GB Hard disk

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#2 Ryan 3000

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Posted 04 June 2007 - 07:23 PM

Well, both problems potentially could be caused by a dying/lagging/slow hard drive. I would reccommend just replacing it after running a hard drive diagnostic to find if that is the problem.
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#3 jian

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Posted 04 June 2007 - 07:46 PM

Well, both problems potentially could be caused by a dying/lagging/slow hard drive. I would reccommend just replacing it after running a hard drive diagnostic to find if that is the problem.


That means i have to take out my hard drive and replace another 1 to do diagnost the problem? will it affect my warranty if i take out? i just bought this nootebook 5 days ago :thumbsup:

#4 Herk

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Posted 04 June 2007 - 07:52 PM

No - diagnostic first. You don't have to remove anything. You just have to figure out the brand of hard drive and see if you can find a diagnostic utility for it, unless Toshiba actually has one built in - I don't know. I recently worked on a Compaq computer that has a hardware test built into the system that also includes a hard drive test.

#5 jian

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Posted 04 June 2007 - 07:58 PM

All i know is i'm using 80GB SATA Hard Disk...

can anyone guide me how to diagnose it?

yr help is much appreciated

#6 Ryan 3000

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Posted 04 June 2007 - 08:02 PM

Get your QuickStats at Toshiba.com, should mention the exact hard drive. you may just be able to run a generic diagnostic, I don't have much experience with hard drives.
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#7 usasma

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Posted 06 June 2007 - 08:32 AM

If you just bought it 5 days ago, I'd suggest returning it to the store (if purchased locally). They'll be able to tell you if it's a warranty issue or not.

If you bought it off the web, then you'll have to do the testing yourself (or pay someone to do it for you).

You can also locate a Toshiba service center from this link: http://www.csd.toshiba.com/cgi-bin/tais/su...kceghdgngdgmm.0
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