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Ie Browser Crashes


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#1 Mockup

Mockup

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Posted 02 June 2007 - 08:51 PM

Dear Bleeping-

I am cleaning up what I think is a spyware infection on my kids' computer. In Safe Mode with Networking (where I am now) everything works pretty well. However, when I boot up normally IE crashes when I go to many useful sites (such as Google, Bleepingcomputer, LavaSoft and TrendMicro). TrendMicro HouseCall, Spybot S&D and AdAware all say the box is clean. I have looked for a bad process in Task Manager but I can't find it. HijackThis log from a normal boot is copied below.

Logfile of HijackThis v1.99.1
Scan saved at 9:44:05 PM, on 6/2/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WgaTray.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\hijack this\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?rs=1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: NickToolbarInstall Class - {11AF48E4-CA6C-45ee-A181-282CD7A5BFCD} - C:\Documents and Settings\Corey\Application Data\LaunchPad Toolbar\launchpadtoolbar.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O3 - Toolbar: Nick - {A30B8EF5-82CA-4789-B77F-9C1C20DF53CB} - C:\Documents and Settings\Corey\Application Data\LaunchPad Toolbar\launchpadtoolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Adobe Version Cue CS2] C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunServices: [Task manager] taskmgr.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Nick LaunchPad] "C:\Program Files\Nick LaunchPad\Nick LaunchPad.exe" -r
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF

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#2 OldTimer

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Posted 07 June 2007 - 03:15 PM

Hello Mockup and welcome to the BC HijackThis forum. The log appears to be only partially posted. We need a complete HijackThis (HJT) log file to be able to analyze what is happening on your computer.

Start HijackThis and click the Do a system scan and save a log button to perform a scan and create a log file. When the scan is complete, Notepad will open up with the log file in it. While in Notepad, click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it. Then press Ctrl-A to select all text and then Ctrl-C to copy the text to the clipboard.

POST the log in this thread using the Add Reply button. Click in the data-entry window and press Ctrl-V to paste the log into the window. Add any other comments which you believe might be helpful in our analysis. and click the Add Reply button.

I will review your log when it comes in.


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL I CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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