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Crashed Laptop


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35 replies to this topic

#1 wickedrachel

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Posted 02 June 2007 - 01:14 PM

My laptop had a virus so i decided to try and reboot my system as i could not get rid of it, so i put my os disc in and then i scan it like normal and loads of errors have come up, now i have no laptop, blue error messages keeps comnig up saying about system 32 and various other errors. is there any way i can sort this out, or would i have to take it to a shop.

My laptop wont start up at all now, not even with the disc in, you can do scans but i dont really know what to do, any help would be great

Edited by wickedrachel, 02 June 2007 - 01:15 PM.


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#2 wickedrachel

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Posted 02 June 2007 - 01:38 PM

If you read my last entry you will know, but more info, cant boot up in safe mode, it keeps saying files are corrupt, WINDOWS/system32/config/SYSTEM, tells me to do this but can not do anything with laptop

#3 Nikas

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Posted 02 June 2007 - 01:41 PM

It would be very useful if you could provide us with the error message that you have gotten.

Also after you put in your OS disc, didn't you boot it the disc?

#4 wickedrachel

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Posted 02 June 2007 - 01:46 PM

When trying to use with cd, it now says

The file acpi.sys and hpn.sys is corrupted

ie when copying cd for booting, the messages come up saying can not copy,

Another /WINDOWS/system32/config/SYSTEM reboot and type 'r'

#5 Nikas

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Posted 02 June 2007 - 01:53 PM

What do you mean by saying "When trying to use with cd"? Sorry, but I don't quite understand.

Did you actually boot into the cd?

#6 wickedrachel

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Posted 02 June 2007 - 01:56 PM

yes and that is the message that came up, here is the message that comes up when turning laptop on as normal

Windows could not start because the following file is missing or corrupt@
\WINDOWS\system32\config\SYSTEM

you can attempt to repair this file by starting Windows Setup using the original Setup CD-ROM.
Select 'r' at the first screen to start repair

#7 Nikas

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Posted 02 June 2007 - 01:59 PM

Please do not create another new thread as you just created one here. You may post your question in the same thread you have created.

Did you use a original Window disc? We need to get the disc to working condition before we can attempt to fix your problem.

#8 wickedrachel

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Posted 02 June 2007 - 02:03 PM

yes, and sorry about that, operating system reinstallation cd, from what had with dell computer

#9 Nikas

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Posted 02 June 2007 - 02:12 PM

Boot to your BIOS and disable any powersaving or acpi features you see.

Try again to boot using the CD. If that doesn't help, swap and resit your RAM.

Try again to boot using CD.

Then you are able to boot to CD without any problem, then follow the following link to do a repair of Window.

XP Repair Install

#10 wickedrachel

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Posted 02 June 2007 - 02:15 PM

could you please explain how to resit or swap the ram, it is a laptop, sorry i am not good with them but thank you for your help

#11 Nikas

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Posted 02 June 2007 - 02:21 PM

Oh my, sorry for forgetting that you are using a laptop.

Forget about swapping or re-sitting RAM then.

#12 wickedrachel

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Posted 02 June 2007 - 02:26 PM

its ok.

i can access f8, f12 like that.

is there anything in there that will work, its really frustating me lol

#13 wickedrachel

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Posted 02 June 2007 - 03:29 PM

New message

windows could not start because the following file is missing or corrupt:
(windows root) \system32\hal.dll.
please re-install a copy of the file

#14 Nikas

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Posted 03 June 2007 - 12:28 AM

Is F8 or F12 the option to go to BIOS setting? I'm not too sure because I don't use DELL computer.

If so, did you disabled any powersaving option and acpi features?

Don't be too worried about the message yet. We have to get into the OS CD before we can do anything for the moment.

#15 oldf@rt

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Posted 03 June 2007 - 12:40 AM

{F2} enters the bios
{F12} starts the boot menu
{CTRL-F11} runs the recovery program on some Dells.
The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage




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