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Help Me!

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1 reply to this topic

#1 bennyson


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Posted 02 June 2007 - 08:21 AM

Man I'm glad I found this place.

Okay, so my nephew had the barefaced cheek to uninstall Sophos anti virus and low and behold the worst case scenario is upon me.

I'm not the most computer literate guy but I'll give you the rundown on the symptoms...

- The ability to copy and paste files appears to have been disabled.
- The printers have been uninstalled
- The sound doesn't appear to be working
- The start menu appears to be cut off slightly (for whatever that's worth)
- And worst of all It appears to have disabled my ability to reinstall Sophos or any other virus program for that matter.

I get the following error message trying to install any type of software (including anti virus stuff).

"The Windows installer service could not be accessed, this can occur if you are running Windows in safe mode, or if the Windows installer is not correctly installed"

I hope you guys can help me out.

Thank you in advance :thumbsup:

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#2 buddy215


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  • Local time:02:42 PM

Posted 02 June 2007 - 08:44 AM

This may or may not be malware related. How did your nephew uninstall Sophos? Did the computer work properly for any period of time after uninstalling Sophos? Why was it uninstalled? An improper uninstall can cause problems. Do a file search and see if there are Sophos files still on the computer. If Sophos wasn't completely shutdown before attempting uninstall thru Add/Remove program, that could be the cause of the problem.
Windows installer can be repaired. See info in link below. If you are unable to repair or reinstall the installer, the only thing left would be to reinstall whatever Windows OS you have.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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