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Cannot Get Windows To Start, Any Solutions?


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#1 JFNeedsHelp

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Posted 02 June 2007 - 04:11 AM

My laptop fell from the couch this evening. Everything on the screen froze, so I was forced to do a hard shut down. I restarted, and that was when the trouble started. After remaining on a black blank screen for a while, it slowly begins the process of starting Windows. The Windows logo appears and the loading bar moves, but nothing happens. I let it sit like that for a good long while, and it looked like it had finished. It went to a black screen again, and then shut itself down instantly and restarted. The process started over again. I can't get past that point.

I have tried:

1. Selecting "Last Known Good Configuration"
2. Starting in Safe Mode
3. Running Recovery Console. I became confused and stopped, not wanting to destroy anything.
4. Restarting again and again.
5. Choosing to start windows normally.

I do not have a backup of the files on my PC. That's my own fault of course, but nonetheless I would not like to lose them. I need my computer to do a multitude of daily tasks, so the prospect of waiting is a frightening one. I just installed the updated ZoneAlarm firewall on my computer too. ZL has given me problems before, though not of this magnitude. Could that be a possible cause? Is there anything I can do to save my computer? Any help would be greatly appreciated. Thank you very much.

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#2 Nikas

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Posted 02 June 2007 - 05:28 AM

I suggest doing a repair.

How to repair Window XP

#3 JFNeedsHelp

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Posted 02 June 2007 - 08:34 AM

There is no option to repair the Windows XP installation. It only reads:

"The following list shows the existing partitions and unpartitioned space on this computers.

Use the UP and DOWN ARROW keys to select an item from the list.
-To set up WIndows XP on the selected item, press ENTER.
-To create a partition in the unpartitioned space, press C.
-To delete the selected partition, press D.

76317 MB Disk 0 at Id 0 on bus 0 on atapi [MBR]
C: Partition1 [NTFS] 76309MB [32442 MB free]
Unpartitioned spece 8 MB"

The guide doesn't say what to do if that is the case. Do you know?

#4 Queen-Evie

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Posted 02 June 2007 - 08:45 AM

Read the instructions again, and try once more to repair. Make sure that you are looking at the repair section, not recovery.
If you still don't see anything that says Repair install, click on ENTER. You should see the option listed. If not, you can cancel and back out of it.

#5 JFNeedsHelp

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Posted 02 June 2007 - 09:12 AM

Clicking ENTER gives me the following options:

Format the partition using the NTFS file system (quick)
Format the partition using the NTFS file system
Leave the current file system intact (no changes)

There is still no option to repair install anywhere. Does this mean that I've lost everything? Is there anything else I can do?

#6 Nikas

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Posted 02 June 2007 - 09:35 AM

We will try to fix your boot sector then.

How to access to Recovery Console

After entering Recovery Console, type "FIXBOOT" without the two quote.

Press "Y" if it ask you something.

#7 Nikas

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Posted 02 June 2007 - 02:19 PM

Wait.. Before you attempt to do a FIXBOOT.

Try this method and see if you are able to get REPAIR option to show out.

Access to Recovery Console using the above link I gave you.

And try the following command.

chkdsk /p and chkdsk /r




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