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F-secure Internet Security 2007


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#1 TheBadger

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Posted 01 June 2007 - 01:12 AM

:thumbsup: I had all sorts of problems installing this program - it refuses to work with any other security software running, whether it be AdAware or Spybot or Norton etc. Finally got it installed and ran the initial full system scan which took forever but once completed the program seems to work well and has a small footprint. However, every time I try to run a manual scan of any kind I get the same error and the program shuts itself down. This is

"FSM32.EXE - Application Error: The instruction at "0x5ad71531" referenced memory at"0x00000040". The memory could not be "read". Click OK to terminate the program."

I have no idea of the cause unless another program already has access to that location (Diskeeper is running in the background). I have e-mailed their tech dept but as yet have not had a reply. I sent them a copy of a log generated by the program and some screen grabs of the error messages. Any suggestions would be most welcome.

MTIA.

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 01 June 2007 - 01:57 AM.

Just because you're paranoid doesn't mean they're not out to get you!

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#2 oldf@rt

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Posted 01 June 2007 - 01:51 AM

F Secure will work fine with diskeeper. What was your prior anti virus program? The error that you are describing is from remnants of a prior antivirus, etc type program.
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#3 Budapest

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Posted 01 June 2007 - 01:56 AM

Do you still have Norton on your computer? If so I would suspect that the two are conflicting.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#4 TheBadger

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Posted 01 June 2007 - 02:16 AM

I have un-installed Norton using Add/Remove Programs and their own un-installer. There may be remnants which I haven't had time to remove manually but there should be nothing causing the memory problem.

Update: Have just discovered that my internet provider software came with a Norton product which may have been causing problems. Hopefully this is now removed. I'll get back to you. Also F-Secure have been in touch and I've sent them another log.

Edited by TheBadger, 01 June 2007 - 02:22 AM.

Just because you're paranoid doesn't mean they're not out to get you!

#5 oldf@rt

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Posted 01 June 2007 - 02:21 AM

disconnect the computer from the internet.

uninstall f secure. restart.

run the norton removal tool: ftp://ftp.symantec.com/public/english_us_...a/removal_tools restart.

install f secure update and restart
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#6 TheBadger

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Posted 01 June 2007 - 03:31 AM

:thumbsup: Thanks, if all else fails I'll give it a whirl. At the moment I'm waiting to see what the F-Secure Tech people come up with as I've just sent them a diagnostics log produced by their application. From previous experience, un-installing, re-installing and updating and then configuring the application is time consuming and quite frankly a pain in the butt which I may well have to endure, yet again.
Just because you're paranoid doesn't mean they're not out to get you!

#7 quietman7

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Posted 01 June 2007 - 07:52 AM

What happens when you run your scan in "SAFE MODE"?
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#8 TheBadger

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Posted 01 June 2007 - 09:13 AM

:thumbsup: I can't get the program to run in Safe Mode, so I can't run a scan!
Just because you're paranoid doesn't mean they're not out to get you!




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