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adware removal


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#1 Keith Thompson

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Posted 18 January 2005 - 07:41 PM

I don't know if I have an adware problem or not. Norton says that I have two "threats." But Spysweeper says I am clean.

Norton says that I have Ezula.dll and NDotNet adware. It cannot delete either. For the Ezula, it says to go to add/remove program files and delete "Toptext. But Toptext is not there! I can't find it when I do a system search.

Both files are supposed to be in C:\RECYCLER\S. If that is my recyle bin, I'm confused becuase the recycle bin is empty.

Do I ignore these threats? If not how can I find them?

Keith

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#2 jgweed

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Posted 19 January 2005 - 01:43 PM

Have you checked the file, C:\RECYCLER\S etc.?, to see if that path leads to a file containing Norton's quarantined items? If that is not the case, then I would do a full HD scan in safe mode.
Please advise,
Regards,
John
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#3 Keith Thompson

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Posted 19 January 2005 - 05:22 PM

Norton says that the file that the adware is in is: C:\RECYCLER\S-1-5-21-1690495105882041792-4022-396851010\Dcexe\Dc exe\NNEZTA

I really don't know how to find a file by its path. My daugther typed this in Internet Explorer and it took it to my recycle bin. But again, the recylce bin is empty. A file search with many different combinations of the above letters always ends up with nothing found. I have perused My C Drive over and over and can find nothing with the above names in it.

#4 Keith Thompson

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Posted 19 January 2005 - 05:33 PM

One more thing: I realize this is a newbie question, but what is the proper way to search out a file through its path?

#5 tg1911

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Posted 19 January 2005 - 06:56 PM

C:\RECYCLER\S-1-5-21-1690495105882041792-4022-396851010\Dcexe\Dc exe\NNEZTA

When you double click My Computer, you'll see C:, that's your harddrive. Double click it.

In there you'll look for the RECYCLER folder. Double click it.
In there you'll look for the S-1-5-21-1690495105882041792-4022-396851010 folder. Double click it.

Just continue like that to the the last entry.
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#6 Keith Thompson

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Posted 19 January 2005 - 07:52 PM

I've looked and looked and I still can't find the recycler\s file????????????

#7 Leurgy

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Posted 19 January 2005 - 08:04 PM

You may need to show your hidden files. Go here and you can find out how to do it.

What is your operating system? Please post back with that info.

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#8 Keith Thompson

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Posted 20 January 2005 - 08:33 PM

Operating sytem + Windows XP

#9 Leurgy

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Posted 20 January 2005 - 08:48 PM

Seems to be a Norton thing. Right-click on your recycle bin - you can empty Norton Protected Files.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool





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