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Can't Get Internet Connection In Xp Professional


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#1 artabjr

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Posted 29 May 2007 - 08:16 PM

Have two laptops on a router and connections are fine. One laptop now (very new) won't allow internet access. I ran Mc Afee 8.0 with no viruses found. Can't get an update as I have no connection. Checked IP addresses with comcast and they are OK. Am getting the following error messages within McAfee before I bypass and run the virus scan:

- Local sch - encountered a problem
- Spooler Sub system App - encountered a problem

Also got an error message in an earlier startup in McAfee that referenced a ping problem (I did not write error message down)

Paralyzed here as I can't get past first base without being able to at least log on.

A BIG thanks to any and all who have some direction. Please be specific I'm a techno nubie.....

Much thanks again....

Art B.

Moderator Edit: Moved topic to more appropriate forum and added a topic descriptor. ~ Animal

Edited by Animal, 29 May 2007 - 09:09 PM.


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#2 projectfocus

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Posted 31 May 2007 - 04:55 AM

So lets start from the begining. How is the local network setup. Are you running the machines on Static IP addresses. If so Make sure they are different from one another. Can the 2 machines talk to each other. Are you able to talk to the router. Can you ping it from the not working laptop.

all these will check to see if the local network is working. Next have goto run and type cmd. Or open the Command Prompt. Type "ipconfig /all".
This will list data from the network adaptor. Check to see if you have the default Gateway address set to the IP of the router.

Post back with your findings and any information that you have found out.
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