Hello Pbate19 and welcome to the BC HijackThis forum. The HijackThis forum deals exclusively with virus and malware issues. The ]Windows XP Home and Professional
forum can answer questions regarding applications.
That said, the GoToAssist application is a program made by Citrix to help with remote assistance. It is used by many companies and services to help their support services answer questions from their users. The XP forum would be able to answer any questions regarding this application.