Originally I thought the problem was due to a conflict between NIS and Spybot. Because I believe that viruses are more dangerous than spyware, and NIS includes antispyware, I decided to uninstall Spybot. It had no effect.
I called Norton Symantec about the problem and the tech insisted it was due to a virus. He said it would cost $99 to have the antivirus team remove it. In response to my comment that I thought it was wrong for Norton Symantec to charge for a virus that their own program missed, they said no program is 100% effective at catching viruses. I believed this argument and decided to pay the fee for all the trouble it would cost me.
I spent hours on the phone, repeated telling the same problem many times to many techs over several days, ran antivirus scans from online and from my computer, there were no viruses, cleaned out temp file, unloaded and reloaded NIS 2006, they bothched up intenal communication records, gave me erroneous instructions that they had to correct, and in the end said they had exhaused their solutions, would research it and call me back in 48 hours. They never did. An email to the supervisor resulted in no response. I lost $99 and all the time spent following instructions they read from decision tree manuals.
I believe this problem has a simple solution for someone who is computer savvy. Because the problem is attributed to NIS on many web sites, someone at Norton must also know what the problem and solution is. How to find out?
Split from the topic "Ccapp.exe Norton Issue, exec halting and knocking out Outlook" in the NT/2000/2003 forum. ~acklan~
Edited by acklan, 28 May 2007 - 12:06 AM.