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Cannot Remove 3 Viruses Found In Safe Mode


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1 reply to this topic

#1 debclay10

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Posted 27 May 2007 - 11:45 AM

i have just ran trend pcillin 2007 in safe mode and found 3 viruses that it would NOT move and left unchanged. Can you help?

------------------------------------------------\
| Trend Micro System Cleaner |
| Copyright 2006, Trend Micro, Inc. |
| http://www.antivirus.com |
\--------------------------------------------------------------/


2007-05-27, 10:40:07, Auto-clean mode specified.
2007-05-27, 10:40:07, Running scanner "C:\Program Files\Trend Micro\Internet Security 2007\TSC.BIN"...
2007-05-27, 10:40:23, Scanner "C:\Program Files\Trend Micro\Internet Security 2007\TSC.BIN" has finished running.
2007-05-27, 10:40:23, TSC Log:

Damage Cleanup Engine (DCE) 5.3(Build 1103)
Windows XP(Build 2600: Service Pack 2)

Start time : Sun May 27 2007 10:40:07

Load Damage Cleanup Template (DCT) "C:\Program Files\Trend Micro\Internet Security 2007\TMRDCT.ptn" (version ) [fail]
Load Damage Cleanup Template (DCT) "C:\Program Files\Trend Micro\Internet Security 2007\tsc.ptn" (version 864) [success]

Complete time : Sun May 27 2007 10:40:23
Execute pattern count(3086), Virus found count(0), Virus clean count(0), Clean failed count(0)

2007-05-27, 10:41:25, An error was detected on "C:\System Volume Information\*.*": Access is denied.
2007-05-27, 11:02:49, Files Detected:
Copyright 1990 - 2004 Trend Micro Inc.
Report Date : 5/27/2007 10:42:04
VSAPI Engine Version : 8.000-1001
VSCANTM Version : 1.1-1001
Virus Pattern Version : 491 (194052 Patterns) (2007/05/25) (449100)
Command Line: C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN /NBPM /S /CLEANALL /DCEGENCLEAN /LAPPEND /LD /LC /LCF /NM /NB /C /ACTIVEACTION=5 C:\*.* /P=C:\Program Files\Trend Micro\Internet Security 2007

C:\Program Files\Hewlett-Packard\SDP\HPWaitWindow.exe [PAK_Generic.001]
C:\Program Files\Online Services\Aol\Canada\setup.exe [PAK_Generic.001]
C:\Program Files\Online Services\Canada\KOL\Setup.exe [PAK_Generic.001]
68629 files have been read.
68629 files have been checked.
62866 files have been scanned.
222814 files have been scanned. (including files in archived)
3 files containing viruses.
Found 3 viruses totally.
Maybe 0 viruses totally.
Stop At : 5/27/2007 11:02:49
---------*---------*---------*---------*---------*---------*---------*---------*
2007-05-27, 11:02:49, Files Clean:
Copyright 1990 - 2004 Trend Micro Inc.
Report Date : 5/27/2007 10:42:04
VSAPI Engine Version : 8.000-1001
VSCANTM Version : 1.1-1001
Virus Pattern Version : 491 (194052 Patterns) (2007/05/25) (449100)
Command Line: C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN /NBPM /S /CLEANALL /DCEGENCLEAN /LAPPEND /LD /LC /LCF /NM /NB /C /ACTIVEACTION=5 C:\*.* /P=C:\Program Files\Trend Micro\Internet Security 2007

Can not Clean [ PAK_Generic.001]( 1) from C:\Program Files\Hewlett-Packard\SDP\HPWaitWindow.exe
Can not Clean [ PAK_Generic.001]( 1) from C:\Program Files\Online Services\Aol\Canada\setup.exe
Can not Clean [ PAK_Generic.001]( 1) from C:\Program Files\Online Services\Canada\KOL\Setup.exe
68629 files have been read.
68629 files have been checked.
62866 files have been scanned.
222814 files have been scanned. (including files in archived)
3 files containing viruses.
Found 3 viruses totally.
Maybe 0 viruses totally.
Stop At : 5/27/2007 11:02:49 20 minutes 44 seconds (1243.44 seconds) has elapsed.

---------*---------*---------*---------*---------*---------*---------*---------*
2007-05-27, 11:02:49, Clean Fail:
Copyright 1990 - 2004 Trend Micro Inc.
Report Date : 5/27/2007 10:42:04
VSAPI Engine Version : 8.000-1001
VSCANTM Version : 1.1-1001
Virus Pattern Version : 491 (194052 Patterns) (2007/05/25) (449100)
Command Line: C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN /NBPM /S /CLEANALL /DCEGENCLEAN /LAPPEND /LD /LC /LCF /NM /NB /C /ACTIVEACTION=5 C:\*.* /P=C:\Program Files\Trend Micro\Internet Security 2007

Can not Clean [ PAK_Generic.001]( 1) from C:\Program Files\Hewlett-Packard\SDP\HPWaitWindow.exe
Can not Clean [ PAK_Generic.001]( 1) from C:\Program Files\Online Services\Aol\Canada\setup.exe
Can not Clean [ PAK_Generic.001]( 1) from C:\Program Files\Online Services\Canada\KOL\Setup.exe
68629 files have been read.
68629 files have been checked.
62866 files have been scanned.
222814 files have been scanned. (including files in archived)
3 files containing viruses.
Found 3 viruses totally.
Maybe 0 viruses totally.
Stop At : 5/27/2007 11:02:49 20 minutes 44 seconds (1243.44 seconds) has elapsed.

---------*---------*---------*---------*---------*---------*---------*---------*
2007-05-27, 11:02:49, Scanner "C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN" has finished running.
2007-05-27, 11:07:34, Files Detected:
Copyright 1990 - 2004 Trend Micro Inc.
Report Date : 5/27/2007 11:02:49
VSAPI Engine Version : 8.000-1001
VSCANTM Version : 1.1-1001
Virus Pattern Version : 491 (194052 Patterns) (2007/05/25) (449100)
Command Line: C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN /NBPM /S /CLEANALL /DCEGENCLEAN /LAPPEND /LD /LC /LCF /NM /NB /C /ACTIVEACTION=5 D:\*.* /P=C:\Program Files\Trend Micro\Internet Security 2007

17071 files have been read.
17071 files have been checked.
16026 files have been scanned.
42034 files have been scanned. (including files in archived)
0 files containing viruses.
Found 0 viruses totally.
Maybe 0 viruses totally.
Stop At : 5/27/2007 11:07:33
---------*---------*---------*---------*---------*---------*---------*---------*
2007-05-27, 11:07:34, Files Clean:
Copyright 1990 - 2004 Trend Micro Inc.
Report Date : 5/27/2007 11:02:49
VSAPI Engine Version : 8.000-1001
VSCANTM Version : 1.1-1001
Virus Pattern Version : 491 (194052 Patterns) (2007/05/25) (449100)
Command Line: C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN /NBPM /S /CLEANALL /DCEGENCLEAN /LAPPEND /LD /LC /LCF /NM /NB /C /ACTIVEACTION=5 D:\*.* /P=C:\Program Files\Trend Micro\Internet Security 2007

17071 files have been read.
17071 files have been checked.
16026 files have been scanned.
42034 files have been scanned. (including files in archived)
0 files containing viruses.
Found 0 viruses totally.
Maybe 0 viruses totally.
Stop At : 5/27/2007 11:07:33 4 minutes 41 seconds (281.14 seconds) has elapsed.

---------*---------*---------*---------*---------*---------*---------*---------*
2007-05-27, 11:07:34, Clean Fail:
Copyright 1990 - 2004 Trend Micro Inc.
Report Date : 5/27/2007 11:02:49
VSAPI Engine Version : 8.000-1001
VSCANTM Version : 1.1-1001
Virus Pattern Version : 491 (194052 Patterns) (2007/05/25) (449100)
Command Line: C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN /NBPM /S /CLEANALL /DCEGENCLEAN /LAPPEND /LD /LC /LCF /NM /NB /C /ACTIVEACTION=5 D:\*.* /P=C:\Program Files\Trend Micro\Internet Security 2007

17071 files have been read.
17071 files have been checked.
16026 files have been scanned.
42034 files have been scanned. (including files in archived)
0 files containing viruses.
Found 0 viruses totally.
Maybe 0 viruses totally.
Stop At : 5/27/2007 11:07:33 4 minutes 41 seconds (281.14 seconds) has elapsed.

---------*---------*---------*---------*---------*---------*---------*---------*
2007-05-27, 11:07:34, Scanner "C:\Program Files\Trend Micro\Internet Security 2007\VSCANTM.BIN" has finished running.



Moved from the XP Forum. ~acklan~

Edited by acklan, 27 May 2007 - 04:57 PM.


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#2 quietman7

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Posted 27 May 2007 - 09:50 PM

PAK_GENERIC.001 - Description and solution

This is Trend Micro's proactive detection for suspicious -- and possibly malicious -- executable files that are compressed using Win32 compression tools...This heuristic detection is based on well-established characteristics inherent to packed malware.

Send files detected as PAK_GENERIC.001 to the email address mailtrap@trendmicro.com so that appropriate analysis can be done on the sample and a clean solution created and applied, if necessary...

Please read Submitting Malware Samples to Trend Micro.
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