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Zone Labs Security Slows Down My Internet Connection


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#1 Mickey25

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Posted 26 May 2007 - 09:49 PM

For some weird reason I think Zone Labs slows down my internet connection.

Once I reboot my computer and try going on the internet it acts like I have a dial-up connection.
So what I do is open Zone Labs Security and try going back on the net. For some reason it is still slow.
The weird thing is, that once I close Zone Labs Security and go back on the net, it is working at its top performance.

Does anybody know what the problem can be?

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#2 Commander Gman

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Posted 27 May 2007 - 12:30 AM

The problem i assume is ZoneAlarm itself
I suggest you uninstall it

If you have not heard yet about the problem of ZoneAlarm is that
there are numerous reports of issues regrading about it
eversince a new version of ZoneAlarm came out
I suggest the Old Version under my signiture

then tell us the difference of the speed of your internet

Motherboard: MSI P35 Neo-F (Socket 775 LGA) Processor: Intel Core 2 Quad Q6600 @ 2.40 Ghz Kentsfield Chipset: Intel P35 Graphics Card: Nvidia Geforce GT 440 Memory: 2x 2GB DDR2 800 RAM Storage: 1x IDE 80GB, 1x SATA II 500 GB, 1x External 500GB HD Power Supply: 600W Power supply Monitor: Dual screen set-up Casing: Mini-ATX Fan(s): 1x 80mm silent fan OS: Windows XP SP3


#3 quietman7

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Posted 27 May 2007 - 07:18 AM

Sometimes you just have to experiment with other firewalls. What works for one person's system may not work well on anothers. Consider trying another one.

Outpost Firewall Free
Jetico Personal Free
Sygate Personal Firewall Free 5.6
Comodo Free Firewall
Kerio Personal Firewall (available in a full and limited free edition)
Kerio Personal Firewall 2.1.5 (last freeware version that was strictly a firewall and not bundled with extra features that hog resources and slow down system performance) - Alternate download
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#4 Gagonaka

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Posted 28 May 2007 - 11:24 PM

I have the same problem as him, so if i uninstall zonelabs, will this make my pc go faster? With previous firewall programs when you uninstall them, and try to download something nothing works. but previously when you had the program it asks if it can connect to the internet. after the uninstalling it, downloaders can't connect to the internet w/o the firewall being active. Will I have this problem with zonelabs?

#5 Mickey25

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Posted 30 May 2007 - 12:37 AM

I have the same problem as him, so if i uninstall zonelabs, will this make my pc go faster? With previous firewall programs when you uninstall them, and try to download something nothing works. but previously when you had the program it asks if it can connect to the internet. after the uninstalling it, downloaders can't connect to the internet w/o the firewall being active. Will I have this problem with zonelabs?


That's what I was thinking.
I am scared to delete the zonelabs program due to the fact that my whole internet won't work no more because I deleted the program.

#6 tos226

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Posted 30 May 2007 - 01:05 PM

Well, if you insist - here's how:

In order to perform a clean uninstall of ZoneAlarm, there is an option available.

Please follow the steps below:

IMPORTANT - If you have a Cisco VPN client installed, you must first uninstall the VPN
client, then follow the instructions below, and reinstall the Cisco VPN client again
afterwards. This procedure will remove all traces of the TrueVector service, which was
incorporated by Cisco into the VPN software.


- Click on Start -> All Programs -> ZoneAlarm
- RIGHT-click on Uninstall ZoneAlarm Security, then select Properties
- Under Target you will see the following line (the actual drive may be different on your
system):

"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"

Change it to:

"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

(add a space and then the /clean)

- Click OK to run the uninstaller, and OK any security alerts that pop up.
- say "Yes when being prompted for the removal of all files.
- Reboot
- Look in the Windows folder, if there is an Internet Logs folder delete it
- Look in the Windows\System32 folder, if there is a Zone Labs folder delete it
- Look in your Program Files folder, if there is a Zone Labs folder delete it

This is part of standard ZoneLabs installation/reinstallation procedure :thumbsup:

#7 Gagonaka

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Posted 31 May 2007 - 12:45 AM

sweet thx tos226, ill do that when i get the time.

Also how do I know if I have the Cisco Vpn client?

Edited by Gagonaka, 31 May 2007 - 08:50 AM.


#8 tos226

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Posted 01 June 2007 - 11:32 AM

You're welcome.
VPN - if you don't know, you don't have it. Virtual Private Network. Example is when you're allowed to tunnel through the internet to your company's servers.

BTW, have you considered WHY you're seeing a slowdown? Possible conflicts with other anti-malware products? Too many AV, too many firewalls? None of my business, it's just that ZA is a fine product, though the last version 7 does seem to cause SOME issues, none insurmountable.

#9 Gagonaka

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Posted 01 June 2007 - 11:19 PM

i'm a newb with locating files, where is the windows/32 folders?

#10 quietman7

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Posted 02 June 2007 - 07:54 AM

Go to Start > Run and type: C:\Windows\system32
press Ok
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#11 Gagonaka

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Posted 08 June 2007 - 10:44 AM

i uninstalled this program, but now the games i play and things i download like torrents have stopped working, my games crash after a while like every 10-30 minutes. but if i install it again it doesnt crash and my downloads work.

#12 tos226

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Posted 08 June 2007 - 11:26 AM

I don't know whether you're reporting or asking. It's inconceivable that uninstallation of a firewall would make something NOT work - likely Windows or some other settings are at issue. Network setup. Program permissions. Windows default firewall (don't run it if no ZA, do run it if ZA is not installed)

Be that as it may, if the connection drops out during games or some idle time, you need to setup ZA with the LAN, loopback, DNS server(s), and DHCP server as TRUSTED in the Zones tab of the Firewall section.
We discussed some details how to do it here, in posts 17 and few more.
http://www.bleepingcomputer.com/forums/topic93868




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