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Trouble With Mcafee


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#1 cotterpotter

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Posted 26 May 2007 - 01:51 PM

Hello All,

I'm cotterpotter's daughter, trying to help with this issue. She has a subscription to McAfee good until 10/07. (Been running McAfee for years) Back in April she was unable to download any updates - the program kept telling her she had to be online. She is online, all the time, cable connection. I was no help in diagnosing this over the phone, so said we should wait 'til I arrived at the end of May. Here it is, end of May and I'm about ready to through the bleeping computer through the window.

We cannot seem to connect to tech support at mcafee or any of the help pages. I was online with CS and after learning the problem, they directed me to a TS web site - comes up fine on my computer, can't get to it on hers. So then I started thinking that as there were certain web sites she could not access at McAfee, maybe she'd had her brower hijacked... so I downloaded that and ran it and have saved the results. But going to the hijackthis form I see that you're supposed to list what the browser is doing. Well, it doesn't seem to be the brower.

I'm only visiting until Thursday (5/31). We've gone through add and remove programs and deleted mcafee totally, thinking that would aid in a "fresh" download - no luck. She did a defrag - no difference, she went back and chose a date before all this happened, (and McAfee was still working) no good... If we can't even access the site from her computer, I am at a loss.

Do any of you have any ideas??

Thanks in advance...

Gio (for cotterpotter)

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#2 oldf@rt

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Posted 26 May 2007 - 02:04 PM

Download HostsXpert.zip
  • Extract (unzip) HostsXpert.zip to a a permanent folder on your hard drive such as C:\HostsXpert
  • Double-click HostsXpert.exe to run the program.
  • Click "Make Hosts Writable?" in the upper right corner (If available).
  • Click "Restore Microsoft's Hosts file" and then click "OK".
  • Click the X to exit the program.
  • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.
If this does not work please post a HijackThis list here are the instructions: http://www.bleepingcomputer.com/tutorials/how-to-post-a-hijackthis-log/
The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage

#3 Keithuk

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Posted 12 June 2007 - 01:04 PM

I was using McAfee for 5 years, I never had a problem downloading McAfee Updates. If you have never been on this site before just click the Agree button then download. The problem I've had was after October last year the updates wouldn't install, it didn't recognise any McAfee products. My original McAfee was v6.0, I bought v7.0 a few years ago for an upgrade but I prefer the facilities with 6.0. So in November I bought McAfee VirusScan 2006 v10.0, I uninstalled v6.0 and installed v10.0. This wouldn't recognise any McAfee products either. In the years I've been using McAfee I've never registered with them, I think they are clamping down on registration. I used to copy the dat files of my computer at work and take them home.

So now I downloaded and use AVG, no problem updating, its only a quarter of the size. :thumbsup:

Keith

Windows ME (spare computer)
Windows XP 2002 Professional SP3 (desktop computer)
Windows 7 Professional SP1 32bit (laptop computer)

Windows 8 64bit spare drive for laptop computer





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