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IE6 - new windows don't stay open


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#1 chrishx

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Posted 18 January 2005 - 04:57 AM

I've read a lot of threads about new windows opening which are blank, but I have a different problem. When I click on links in web pages they sometimes open OK but sometimes they disappear again immediately. Same thing happens if I click for video streaming. Again the WMV window opens but then closes straight away. The only way I can get them to stay open is if I'm quick with the cursor, grab the top bar of the new window and hold the left mouse button down - which isn't very practical! Any ideas?

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#2 Grinler

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Posted 19 January 2005 - 05:58 PM

Are you using a popup blocker?

#3 Bear

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Posted 19 January 2005 - 06:15 PM

Windows version? IE or other browser version?
Posted Image


My System Specs


Comptia A+, Network + & MCP certified.

#4 chrishx

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Posted 19 January 2005 - 07:02 PM

I am running AVG and Ad-aware at the moment - should I disable them and see what happens?

#5 chrishx

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Posted 19 January 2005 - 07:04 PM

Oh, and yes it's IE version 6.0.

#6 Grinler

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Posted 19 January 2005 - 07:32 PM

XP Service Pack 2? No ad-aware wont affect this

#7 chrishx

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Posted 21 January 2005 - 07:24 AM

Thanks Grinler - I'm running XP ver 2002, and I was on Service Pack 1 but I downloaded and installed SP2 last night and it's made no difference. In addition to the original problem, clicking some links now causes IE to close.

The other thing I forgot to mention is that I had a new hard disk installed recently ( by Dell technician) as the old one failed. Now when I log on I get the window warning that there's no disk in drive, but it seems to refer to the hard drive. I can click 'continue' four or five times and it boots up ok.

#8 Grinler

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Posted 21 January 2005 - 09:17 AM

Lets see whats running on your machine:

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers, Malware, & Spyware

#9 chrishx

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Posted 23 January 2005 - 06:51 PM

Logfile of HijackThis v1.99.0
Scan saved at 23:41:42, on 23/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-gb\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-gb\msntb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/release/PlaxoInstall.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.reflexive.net/rlwweb/ReflexiveWebGameLoader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1105881911453
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

#10 Grinler

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Posted 23 January 2005 - 10:59 PM

Thats clean..try the steps here:

http://support.microsoft.com/default.aspx?...kb;en-us;281679

#11 chrishx

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Posted 24 January 2005 - 05:26 PM

Thanks for the tip, but still confused! I tried running the regsvr32 commands and they all return "succeeded" results, except for the first one -regsvr32 urimon.dll - which returns 'LoadLibrary ("urimon.dll") failed. The specified module could not be found'. So there's clearly something missing or corrupt. What do I do next?

#12 Grinler

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Posted 24 January 2005 - 11:37 PM

the urimon.dll is actually urlmon.dll

urLmon.dll

#13 chrishx

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Posted 25 January 2005 - 02:17 AM

Doh!! I blame advancing years and failing eyesight...... When I key in the correct version, of course it works! Thanks for your help but still none the wiser.

#14 Grinler

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Posted 25 January 2005 - 09:09 AM

Damn :

regsvr32 /s urlmon.dll

usually works.

The next step would be to reinstall internet explorer. You willing to try it?

#15 chrishx

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Posted 25 January 2005 - 10:23 AM

I'll give that a try later, and then if that fails I guess there's no alternative but the IE re-install. I'd been hoping that wouldn't be necessary but it's looking like there may not be a choice! I'll enlist some help before I do it though. Any suggestions for an idiot's guide to doing it?

Regards,

Chrishx




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