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My Computer Hates My New Hp Dvd840i Drive...


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#1 roseredd

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Posted 24 May 2007 - 04:04 PM

Hey, guys- in a hurry, have to be breif but need some help!

I recently replaced my old CD burning drive with an HP DVD840i lightscribe dual-layer drive. After installing the Nero software that came with, I tried to burn a DVD. No luck. I then tried to burn a CD to test what I was doing wrong- on putting the blank CD into the drive, my computer desided to restart. So, with a sigh, I tried again. Restarted again.

Unfortunantly, upon the second restart, although I was able to remove the CD from the drive as Windows was starting, upon the closing of the (empty) drive door, it restarted AGAIN! It continued to do this until I was forced to pull the plug. It was eventually restarting every few seconds, not even going all the way.

I unplugged the drive and re-tried. As soon as the computer came on, it went back to continuously restarting. With a sinking feeling, I turned off the computer and took out the drive once more. The only reason I am able to type to you right now is that the drive is not pluged into the computer.

Have I done something wrong? I have never installed a burner before, but I carefully observed where the old one was and followed all the directions....

I went to the HP website looking for help, and found this page, which I thought was the answer to my problem: http://h10025.www1.hp.com/ewfrf/wc/generic...=reg_R1002_USEN But as it turns out, I don't have the problematic software anyway, so that isn't it.

Am I doomed to a DVD-burnerless life?!? Help or advice, anyone? :thumbsup:

-RR

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#2 Sneakycyber

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Posted 24 May 2007 - 05:39 PM

What type of computer is it. store bought (Gateway, E-machine etc..) or a custom built? and what operating system are you using?

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#3 roseredd

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Posted 24 May 2007 - 09:26 PM

What type of computer is it. store bought (Gateway, E-machine etc..) or a custom built? and what operating system are you using?


As I remember it is a custom built from some company in Australia. It was given to me by a parents a few years back, and as we live in the USA I don't know why that would be the case, but that it what I recall from the last time I had to find out. I remember having to do quite a bit of searching for info on it, as the casing doesn't have a signature look or logo.

It is running Windows XP.

#4 DaChew

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Posted 24 May 2007 - 10:03 PM

after verifying that the jumper is set correctly and like the old drive that you took out, just hook the power cable in and test
Chewy

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