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#1 wombat12

wombat12

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Posted 17 January 2005 - 10:40 PM

I am completely stuck with this problem. PLEASE HELP!!!!!!!!!!!!!!!

I have tried all the online downloads I can find but I can't get rid of this auto:blank homepage when I open Internet Explorer. Can anybody help??!! I have tried changing it in Tools/Internet Options but it keeps coming back. This is really starting to stress me out!!

Here is a copy of Hijack Log - I'm hoping someone can give me a solutuion

Logfile of HijackThis v1.99.0
Scan saved at 2:39:21 PM, on 18/01/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\cusrvc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\WINDOWS\System32\NALNTSRV.EXE
C:\WINDOWS\System32\ubdesktopldr.exe
C:\WINDOWS\System32\ubdesktopsvc.exe
C:\WINDOWS\System32\wm.exe
C:\Program Files\Intel\Intel® Active Monitor\imonnt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\NWTRAY.EXE
C:\WINDOWS\System32\CSRSSW.EXE
C:\WINDOWS\System32\CTFMONSS.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Novell\GroupWise\grpwise.exe
C:\Documents and Settings\Sbroadbe\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
O2 - BHO: VDOMP Class - {A0ED918D-B8E6-4c3d-BD15-1DB1AE9A5DD3} - C:\WINDOWS\wtlbass32.dll
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKCU\..\Run: [CSRSSW] C:\WINDOWS\System32\CSRSSW.EXE
O4 - HKCU\..\Run: [CTFMONSS] C:\WINDOWS\System32\CTFMONSS.EXE
O23 - Service: Client Update Service for Novell - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
O23 - Service: Intel® Active Monitor - Intel Corp. - C:\Program Files\Intel\Intel® Active Monitor\imonnt.exe
O23 - Service: eTrust InoculateIT RPC Server - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
O23 - Service: eTrust InoculateIT Realtime Server - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
O23 - Service: eTrust InoculateIT Job Server - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Novell Application Launcher - Novell, Inc. - C:\WINDOWS\System32\NALNTSRV.EXE
O23 - Service: UB Desktop Service Loader - Unknown - C:\WINDOWS\System32\ubdesktopldr.exe
O23 - Service: UB Desktop Service - Unknown - C:\WINDOWS\System32\ubdesktopsvc.exe
O23 - Service: Novell Workstation Manager - Novell, Inc. - C:\WINDOWS\System32\wm.exe

Edited by wombat12, 17 January 2005 - 10:53 PM.


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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 18 January 2005 - 09:50 AM

I need to get samples of some of your files. Please create a folder called c:\submit. Now copy the following files into that directory:

c:\windows\wtlbass32.dll
c:\windows\system32\csrssw.exe
c:\windows\system32\ctfmonss.exe

To copy the files simply navigate to the directory they are in and right click on them and then click on copy. Then paste these files into the c:\submit directory. Once the files are all copied I need you to zip the folder. If you are using XP or ME right-click on the folder and click on the Send To option and then send it to a compressed folder. You will now see a file called submit.zip. If you are using another version of Windows, please download a program called Winzip and zip it using that. Then go to http://www.bleepingcomputer.com, fill in the required fields, and browse to the file. Then click on the Send File button.

Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
O2 - BHO: VDOMP Class - {A0ED918D-B8E6-4c3d-BD15-1DB1AE9A5DD3} - C:\WINDOWS\wtlbass32.dll
O4 - HKCU\..\Run: [CSRSSW] C:\WINDOWS\System32\CSRSSW.EXE
O4 - HKCU\..\Run: [CTFMONSS] C:\WINDOWS\System32\CTFMONSS.EXE

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\WINDOWS\wtlbass32.dll
C:\WINDOWS\System32\CSRSSW.EXE
C:\WINDOWS\System32\CTFMONSS.EXE

Reboot your computer to go back to normal mode and post a new log.




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