Posted 17 January 2005 - 08:55 PM
HP can't resolve, Intervideo can't be reached.
Here is the email I sent to HP and tried to send to Intervideo:
"Please help, I purchased a new HP Pavilion M400Y Media Center PC with WinDVD 4 bundled with my system. My Media Center computer also has a Creative SB Audigy 2ZS Sound Card.
1. I have configured and set my computer for my Logitech 6 Speaker System, 5.1 Surround Sound in Windows XP as 5.1 Surround Sound.
2. I have also configured the settings in
WinDVD 4 as 5.1 Speaker Setting.
Here is my issue:
When I put a DVD in my Windows XP Media Center Computer, a window pops up allowing me to choose WinDVD 4, Windows Media Player or Media Center to watch the DVD.
If I choose WinDVD or Windows Media Player, the DVD plays perfectly in 5.1 Surround Sound.
However, If I choose Media Center, WinDVD plays on in the default setting of 2 Speaker Sound.
I tried to resolve this problem by doing the following:
I opened Media Center and selected SETTINGS. I chose DVD, then Audio which brings up the Intervideo speaker selection choices.
I saw that it is set to the default setting of 2 Speaker Mode. I also noticed under you InterVideo logo to the right, Current Audio Track is greyed out with the following settings:
* I can send a photo of settings if you would like to an email address unless you can you can advise on sending photos using this protonic support location.
Within Media Center DVD Audio:
If I choose 6 speaker mode (5.1 channel) by putting a dot before that setting it won't change to that setting. If I close Windows Media Center and open up again and go to Audio Setting, it is back to the default 2 Speaker setting."