Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable To Delete Trojan Virus


  • Please log in to reply
8 replies to this topic

#1 papupraveen1

papupraveen1

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:09:34 AM

Posted 23 May 2007 - 12:59 AM

I use Win XP and run McAfee Anti Virus software, from yesterday night, McAfee pops up a alert saying "McAfee has detected virus and is unable to Quarantine", and throws the option to 1) Quarantine 2) Remove the File 3) Close the alert. Once I choose to delete the file, it further prompts me to restart the system to remove the virus completely...

From afternoon, the frequency of virus alerts are very high. Each time it pops up I need to restart the PC.

Infected virus is found under C:\Windows\Temp ... with different names each time.

What is wrong with my PC ? Please help me in removing the infection.

thanks
Praveen

BC AdBot (Login to Remove)

 


#2 TMacK

TMacK

  • Members
  • 4,672 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:B.C. Canada
  • Local time:09:04 PM

Posted 23 May 2007 - 01:21 AM

What are the names given to these viruses?
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#3 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:04 PM

Posted 23 May 2007 - 01:52 AM

You could try some on-line scans.

Housecall
BitDefender
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 papupraveen1

papupraveen1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:09:34 AM

Posted 23 May 2007 - 02:00 AM

Now McAfee is able quarntine the virus, but want to know If I can find the culprit and kick it out my system.

#5 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:04 PM

Posted 23 May 2007 - 02:01 AM

Does McAfee give a name for this virus?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 fozzie

fozzie

    aut viam inveniam aut faciam


  • Members
  • 3,516 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Ossendrecht/The Netherlands
  • Local time:05:04 AM

Posted 23 May 2007 - 02:09 AM

and also gie the excact location prior to McAfee moving it to the quarantaine zone

#7 papupraveen1

papupraveen1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:09:34 AM

Posted 23 May 2007 - 03:53 AM

The Message of the popup reads like this

Detection : New Malware.ci(Trojan)
File Path : c:\windows\temp\7D.tmp

I'm unable to upload the screen shot

Edited by papupraveen1, 23 May 2007 - 03:54 AM.


#8 TMacK

TMacK

  • Members
  • 4,672 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:B.C. Canada
  • Local time:09:04 PM

Posted 23 May 2007 - 09:19 AM

Besides the programs recommended by Budapest in post #3, you should also download and install SUPERAntiSpyware .
Run the scan in Safe Mode and allow it to quarantine whatever it finds.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,119 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:04 AM

Posted 23 May 2007 - 09:32 AM

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download Dr.Web CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Scan with Dr.Web CureIt as follows:
  • Double-click on cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users