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Hijackthis Log - Computer Slow


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10 replies to this topic

#1 greg284

greg284

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Posted 22 May 2007 - 08:44 PM

My brother's computer is running incredibly slow, so I'm helping him out with this. Along with being slow, when it scrolls, it just overlaps so that you have to minimize then maximize everytime you scroll down. You guys are great, and the help is greatly appreciated...here is the log:

Logfile of HijackThis v1.99.1
Scan saved at 8:38:21 PM, on 5/22/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\DIGStream\digstream.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Java\jre1.5.0_01\bin\jucheck.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.businessweek.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [WorkFlow] D:\Install\WorkFlow.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft OfficeOSU\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MID894~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe (file missing)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} - http://download.weatherbug.com/minibug/tri...Transporter.cab?
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200310...llInstaller.exe
O16 - DPF: {BE1BDC4F-2AAC-494E-88B1-86B2EE4F2D6D} (CopySafe3 Control) - https://www.geneseephoto.com/Plugin/Download/Copysafe.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Once again, thank you very much for the help!

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#2 Rosty

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Posted 23 May 2007 - 04:13 AM

Hi greg284,
welcome to BleepingComputer. My name is Rosty and i'm going to help you with your log.

I see you have Viewpoint installed...
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

Viewpoint
Viewpoint Manager
Viewpoint Media Player


Then, * Download Combofix to your desktop.
Doubleclick combofix.exe
Follow the prompts.
Don't click on the window while the fix is running, because that will cause your system to hang.

When finished and after reboot (in case it asks to reboot), it should open a log, combofix.txt.
Post this log in your next reply together with a new hijackthislog.
Do NOT post the ComboFix-quarantined-files.txt - unless I ask you to.

Regards,

Rosty.
Posted Image
Proud member of ASAP since 2007

#3 greg284

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Posted 23 May 2007 - 04:53 AM

I started the combofix.exe on his computer and in the middle of the scan, his computer shut down and it won't start up now...I'm going to check on it and see if it will start up fine when I wake up, but in case there is something that will help it if it doesn't, any help is once again appreciated.

#4 greg284

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Posted 23 May 2007 - 04:59 AM

ignore that..sorry I'll post a log in a little

#5 greg284

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Posted 23 May 2007 - 05:14 AM

Here is the ComboFix log:

"Owner" - 2007-05-23 4:57:01 Service Pack 1
ComboFix 07-05.21.6.V - Running from: "C:\Documents and Settings\Owner.YOUR-6BVPXYZTOQ\Desktop\"


((((((((((((((((((((((((((((((( Files Created from 2007-04-05 to 2007-05-23 ))))))))))))))))))))))))))))))))))


2007-05-22 20:36 <DIR> d-------- C:\HijackThis


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))



(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{53707962-6F74-2D53-2644-206D7942484F}=C:\PROGRA~1\SPYBOT~1\SDHelper.dll [2005-05-31 02:04]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}=C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll [2006-11-09 16:21]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QT4HPOT"="C:\Program Files\HPQ\One-Touch\OneTouch.EXE" [2003-01-30 17:53]
"SynTPLpr"="C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" [2003-03-14 07:56]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2003-03-14 07:56]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2004-12-22 17:45]
"CMPDPSRV"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE" [2001-05-07 11:53]
"MMTray"="C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" [2003-03-28 19:20]
"DIGStream"="C:\Program Files\DIGStream\digstream.exe" [2005-05-18 14:49]
"CARPService"="carpserv.exe" [2003-05-21 15:35 C:\WINDOWS\system32\carpserv.exe]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe" [2004-12-06 21:31]
"WorkFlow"="D:\Install\WorkFlow.exe" []
"WinampAgent"="C:\Program Files\Winamp\winampa.exe" [2005-12-09 01:30]
"SysUpd"="C:\WINDOWS\sysupd.exe" []
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-10-25 19:58]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2006-10-30 10:36]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ALUAlert"="C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe" [2004-12-14 12:24]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"ALUAlert"=C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^Owner^Start Menu^Programs^Startup^Webshots.lnk]
path=C:\Documents and Settings\Owner\Start Menu\Programs\Startup\Webshots.lnk
backup=C:\WINDOWS\pss\Webshots.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\4S2NSLA3QS#366]
C:\WINDOWS\System32\Zbiy0X6.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Aaou]
C:\Documents and Settings\Owner\Application Data\amee.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdaptecDirectCD]
"C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIPTA]
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CARPService]
carpserv.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
C:\Program Files\HPQ\Default Settings\cpqset.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DIGStream]
C:\Program Files\DIGStream\digstream.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Display Settings]
C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dsi]
C:\WINDOWS\System32\dp-k13w13.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KAZAA]
C:\Program Files\Kazaa\Kazaa.exe /SYSTRAY

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MMTray]
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MoneyAgent]
"c:\Program Files\Microsoft Money\System\mnyexpr.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msmc]
C:\WINDOWS\System32\msmc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\mswspl]
C:\WINDOWS\System32\Zbiy0X6.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\P2P Networking]
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PreloadApp]
c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PTm7b84A]
C:\windows\temp\PTm7b84A.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpySweeper]
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\srmclean]
C:\Cpqs\Scom\srmclean.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TV Media]
C:\Program Files\TV Media\Tvm.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\updmgr]
C:\Program Files\Common files\updmgr\updmgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WAPI]
C:\WINDOWS\System32\wtscc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Weather]
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"Messenger"=2 (0x2)


Contents of the 'Scheduled Tasks' folder
2006-12-11 23:49:01 C:\WINDOWS\tasks\AppleSoftwareUpdate.job
2004-01-05 07:23:46 C:\WINDOWS\tasks\easy Internet sign-up.job
2007-04-07 01:00:00 C:\WINDOWS\tasks\Norton AntiVirus - Scan my computer.job
2007-05-23 09:44:00 C:\WINDOWS\tasks\Symantec NetDetect.job

********************************************************************

catchme 0.3.660 W2K/XP/Vista - userland rootkit detector by Gmer, http://www.gmer.net
Rootkit scan 2007-05-23 05:02:57
Windows 5.1.2600 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKCU\Software\Microsoft\Windows\CurrentVersion\Run
ALUAlert = C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

scanning hidden files ...

C:\system.sav\CTO.TXT 4096 bytes
C:\system.sav\CTOHW.TXT 16 bytes
C:\system.sav\DAYLGSAV.reg 320 bytes
C:\system.sav\INFO.BOM 16384 bytes
C:\system.sav\INFO.COV 12288 bytes
C:\system.sav\INFO2.BOM 8192 bytes
C:\system.sav\ISLOGCHK.LOG 528 bytes
C:\system.sav\logoff.bat 112 bytes
C:\system.sav\logoff.reg 288 bytes
C:\system.sav\REBOOT.ME 48 bytes
C:\system.sav\REGDEV.LOG 40 bytes
C:\system.sav\REGFLUSH.LOG 4096 bytes
C:\system.sav\RegionCF
C:\system.sav\RegionCF\euro.reg 216 bytes
C:\system.sav\RegionCF\SFr.reg 232 bytes
C:\system.sav\Setup.Log 32 bytes
C:\system.sav\T20XHL.001 4096 bytes
C:\system.sav\T57PGS.B21 4096 bytes
C:\system.sav\TN20IC.B21 4096 bytes
C:\system.sav\TN20MS.001 4096 bytes
C:\system.sav\TN20PS.001 4096 bytes
C:\system.sav\TN20PS.B22 4096 bytes
C:\system.sav\util
C:\system.sav\util\AppEvBk1.old 65536 bytes
C:\system.sav\util\bootldr.flg 0 bytes
C:\system.sav\util\BOOTSEC.NT4 512 bytes
C:\system.sav\util\BrandIt.Log 4096 bytes
C:\system.sav\util\CHECKLOG.EXE 98304 bytes
C:\system.sav\util\CIA.INI 65536 bytes
C:\system.sav\util\CMDOOBE.CMD 72 bytes
C:\system.sav\util\delcia.flg 32 bytes
C:\system.sav\util\deldir.log 4096 bytes
C:\system.sav\util\Encarta.log 176 bytes
C:\system.sav\util\grnscrn.bto 552 bytes
C:\system.sav\util\grnscrn.exe 49152 bytes
C:\system.sav\util\infobomg.exe 172032 bytes
C:\system.sav\util\INSTALL.LOG 188416 bytes
C:\system.sav\util\make_rtr.flg 136 bytes
C:\system.sav\util\NbUtil.log 184 bytes
C:\system.sav\util\oca.reg 352 bytes
C:\system.sav\util\oca_mrk.bat 120 bytes
C:\system.sav\util\oobe.min 136 bytes
C:\system.sav\util\oobe.wpe 184 bytes
C:\system.sav\util\osexclude.txt 200 bytes
C:\system.sav\util\PININST.INI 112 bytes
C:\system.sav\util\PININST.LOG 168 bytes
C:\system.sav\util\POSTOOBE.CMD 472 bytes
C:\system.sav\util\POSTOOBE.LOG 24 bytes
C:\system.sav\util\postproc.ini 584 bytes
C:\system.sav\util\Powerset.log 96 bytes
C:\system.sav\util\random.ini 32 bytes
C:\system.sav\util\SecEvBk1.old 65536 bytes
C:\system.sav\util\SysEvBk1.old 65536 bytes
C:\system.sav\util\touchpad.log 192 bytes
C:\system.sav\util\WINDVD.LOG 176 bytes
C:\system.sav\util\WMI.BAT 48 bytes

scan completed successfully
hidden files: 56


********************************************************************

Completion time: 2007-05-23 5:06:54 - machine was rebooted
C:\ComboFix-quarantined-files.txt ... 2007-05-23 05:06

--- E O F ---
((((((((((((((((((((((((((((((( Files Created from 05/2-01-07 to 05/23/2007 ))))))))))))))))))))))))))))))))))


And here's the hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 5:10:50 AM, on 5/23/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\DIGStream\digstream.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_01\bin\jucheck.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\internet explorer\iexplore.exe
C:\ComboFix\14831.cfexe
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.businessweek.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [WorkFlow] D:\Install\WorkFlow.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft OfficeOSU\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MID894~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe (file missing)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} - http://download.weatherbug.com/minibug/tri...Transporter.cab?
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200310...llInstaller.exe
O16 - DPF: {BE1BDC4F-2AAC-494E-88B1-86B2EE4F2D6D} (CopySafe3 Control) - https://www.geneseephoto.com/Plugin/Download/Copysafe.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#6 Rosty

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Posted 23 May 2007 - 06:06 AM

Hi greg284,
thanks for the logs.

Download ATF Cleaner.
Do not run it yet, we will shortly.

Please open HijackThis, click dop a scan only and place a check next to the following entries:

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} - http://download.weatherbug.com/minibug/tri...Transporter.cab?

Close all other windows and browsers, except HijackThis, and click on Fix Checked. Close HijackThis.

Please make hidden files/folders viseble.

Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button.

Delete those files/folders using windows explorer:

C:\WINDOWS\sysupd.exe <-- file
C:\WINDOWS\System32\Zbiy0X6.exe <-- file
C:\Documents and Settings\Owner\Application Data\amee.exe <-- file
C:\WINDOWS\System32\wtscc.exe <-- file
C:\Program Files\Common files\updmgr <-- folder
C:\Program Files\TV Media <-- folder
C:\WINDOWS\System32\dp-k13w13.exe <-- file
C:\windows\temp\PTm7b84A.exe <-- file

Now run ATF-Cleaner:
  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:
  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:
  • Click Opera at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

Reboot back to normal mode and post a new hijackThis log.

Regards,

Rosty.
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#7 greg284

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Posted 23 May 2007 - 06:29 AM

Here's the new log, computer better than before, so it's going good, thanks again:

Logfile of HijackThis v1.99.1
Scan saved at 6:24:40 AM, on 5/23/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\DIGStream\digstream.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre1.5.0_01\bin\jucheck.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.businessweek.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [WorkFlow] D:\Install\WorkFlow.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft OfficeOSU\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MID894~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe (file missing)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200310...llInstaller.exe
O16 - DPF: {BE1BDC4F-2AAC-494E-88B1-86B2EE4F2D6D} (CopySafe3 Control) - https://www.geneseephoto.com/Plugin/Download/Copysafe.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#8 Rosty

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Posted 23 May 2007 - 06:53 AM

Hi greg482,

this log looks clean to me.
However we have to update some programs!

IMPORTANT

It is important that you use a software firewall, to prevent unauthorised traffic both out of and into your computer.
Your log doesn't show a firewall running. If you have disabled it, please re-enable it.
If you do not have a firewall installed, please download and instal these excellent (and free) product: Zone Alarm.

Please visit : http://windowsupdate.microsoft.com/ and install all available critical updates , especially Service Pack 2 :

The latest Service Pack for windows xp - SP 2- is all about security, and it's one of the most important service packs ever released. It provides better protection against viruses, hackers, worms and includes Windows Firewall, Pop-up Blocker for Internet Explorer and the Windows Security Center.
Get SP2 from HERE
Once you have applied all critical updates ,please let me know how it went, any problems you may have experienced , or any issues you may have with your PC!

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. A malicious site could render Java content under older, vulnerable versions of Sun's software if the user has not removed them. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 1 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u1...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Read the License Agreement and then check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u1-windows-i586-p.exe to install the newest version.

Post back here and let me know how it went.

Regards,

Rosty.
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#9 greg284

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Posted 23 May 2007 - 02:11 PM

everything seems good, thanks so much for your help

#10 Rosty

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Posted 23 May 2007 - 02:18 PM

Hi greg284,its good to hear you don't have any problems.

May I see another HijackThis log,please?

Disable and Enable System Restore. - You should disable and enable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and re-enable system restore here:
Windows XP System Restore Guide.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we at BC are to help you, for your sake we would rather not have repeat customers. :thumbsup:

1) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

AVG-AntiSpyware
Install it,update it to the latest definitions, and perform a full system scan.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.


Please also read Tony Klein's excellent article: So how I got Infected in the First Place

Hopefully this should take care of your problems! Good luck. :D (prevention speech by Swandog46)

With friendly regards,

Rosty.

Edited by Rosty, 23 May 2007 - 02:18 PM.

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#11 Rosty

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Posted 02 June 2007 - 04:48 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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