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Problems With All Disc Games


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9 replies to this topic

#1 killer_kyle

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Posted 21 May 2007 - 09:02 PM

Hello everyone.

For some reason on my computer I can not load any games anymore. I out the disc in, it makes a little noise like its loading it up, but it doesnt. Auto load splash screens wont appear, and when I go to "my Computer" and open up the disc drive, it is blank...



Im not sure if this belongs in this section, or hardware section, or windows XP section.


Some info:

------------------
System Information
------------------
Time of this report: 5/21/2007, 18:56:33
	   Machine name: FAMILY
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
		   Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.				
	   System Model: Dell DV051				   
			   BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
		  Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
			 Memory: 1014MB RAM
		  Page File: 408MB used, 2032MB available
		Windows Dir: C:\WINDOWS
	DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
	 DxDiag Version: 5.03.2600.2180 32bit Unicode

---------------
Display Devices
---------------
		Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
	 Manufacturer: Intel Corporation
		Chip type: Intel(R) 82915G/GV/910GL Express Chipset
		 DAC type: Internal
	   Device Key: Enum\PCI\VEN_8086&DEV_2582&SUBSYS_01C41028&REV_04
   Display Memory: 128.0 MB
	 Current Mode: 1024 x 768 (32 bit) (60Hz)
		  Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
	  Driver Name: ialmrnt5.dll
   Driver Version: 6.14.0010.4410 (English)
	  DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 10/14/2005 19:06:58, 36990 bytes
	  WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
			  VDD: n/a
		 Mini VDD: ialmnt5.sys
	Mini VDD Date: 10/14/2005 19:15:18, 1302812 bytes
Device Identifier: {D7B78E66-66C2-11CF-A262-CE21A5C2CB35}
		Vendor ID: 0x8086
		Device ID: 0x2582
		SubSys ID: 0x01C41028
	  Revision ID: 0x0004
	  Revision ID: 0x0004
	  Video Accel: 
 Deinterlace Caps: n/a
		 Registry: OK
	 DDraw Status: Enabled
	   D3D Status: Enabled
	   AGP Status: Not Available
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

------------------------
Disk & DVD/CD-ROM Drives
------------------------
	  Drive: C:
 Free Space: 101.1 GB
Total Space: 149.3 GB
File System: NTFS
	  Model: WDC WD1600JS-75NCB3

	  Drive: E:
	  Model: PHILIPS DVD+-RW DVD8801
	 Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 03:00:00, 49536 bytes

(sorry if its too much, wrong, or not enough information needed)

(Moderator edit: post moved to more appropriate forum. jgweed)

Edited by jgweed, 21 May 2007 - 09:12 PM.

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#2 Nikas

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Posted 22 May 2007 - 01:48 AM

You may want to try a firmware upgrade from DELL first. - Firmware Upgrade

If the above does not work. I suggest you to unplug the cables (data and power) and plug them back in, then boot to the diagnostics and try the test again.

#3 OylE

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Posted 22 May 2007 - 11:41 AM

You may want to try a firmware upgrade from DELL first. - Firmware Upgrade

If the above does not work. I suggest you to unplug the cables (data and power) and plug them back in, then boot to the diagnostics and try the test again.



Your DirectX is outdated. I beleive DirectX is up to ver. 10, by now. Many, MANY games depend on DirectX. Suggest you try to search over at Microsoft.com for new version of DirectX. or just Google for it. Google is your friend.

#4 killer_kyle

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Posted 22 May 2007 - 11:26 PM

You may want to try a firmware upgrade from DELL first. - Firmware Upgrade

If the above does not work. I suggest you to unplug the cables (data and power) and plug them back in, then boot to the diagnostics and try the test again.



Your DirectX is outdated. I beleive DirectX is up to ver. 10, by now. Many, MANY games depend on DirectX. Suggest you try to search over at Microsoft.com for new version of DirectX. or just Google for it. Google is your friend.



I will try the firmware, thankyou.

OylE, I dont think it would be my DirectX because these games are not brand new, I have owned them for years now, and they have worked in the past.... but thank for the info that it was updated, Ill be sure to do that too. :thumbsup:

Will post back in a second with firmware update and see if ti works.

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#5 killer_kyle

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Posted 22 May 2007 - 11:33 PM

I downloaded the file from the link you provided, flashed the drive, and it said update was complete.

Sims or Age of Mythology are two games I just tried, nothing....

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#6 oldf@rt

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Posted 23 May 2007 - 12:45 AM

Have you tried any other discs in this drive, such as dvd movie, music cd, etc? do you still have the drive icon in "MY COMPUTER" ? if the icon is there put a known good disk in the drive, r click on the icon, properties, see if the drive properties show up, also you can run a command prompt type chkdsk X:(where X is the assigned drive letter) and see if there are any results. I have also seen several instances where burners have been blocked by P2P programs. Run all these checks in safe mode please. If the discs show up ok insafe mode, you probably have an upper/lower filter registry issue, if the discs wont show up in safe mode your drive is probably dead. The final check would be to boot from the drive with the os cd.
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#7 Budapest

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Posted 23 May 2007 - 01:19 AM

Maybe you should try one of those CD/DVD-Drive cleaning kits.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 FireKracker

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Posted 23 May 2007 - 09:56 AM

First of all you could try is playing the game in a friend's computer, just to see if its the disk.

As stated before, try other disks in the drive, if they don't work have a look inside your computer, ensure that all cables to and from the drive are connected tightly.

You could try to emulate the CD/DVD drive by using MagicDisc.

If all else fails, DVD writers/CD drives are cheap as chips nowadays maybe invest in a new drive!!
If all else fails, hit the reset button.
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#9 killer_kyle

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Posted 29 May 2007 - 11:42 PM

Well I just tried playing a regular music disc, and the computertries to recognize the disc, like the mouse changes to the little CD like it does when it loads disc, but nothing pops up, and when I go to my computer and open up the disc drive from there ( so yes the icon is still there) it is empty.

I was trying to go into to safe mode to see if it worked then, but I could not figure out how to get there. On my other computers that option was in the boot options, but on this one that option is not there. I tried both Boot Options and Setup Menu, neither had safe mode that I could find. Although, boot options had a choice to run a hardware test thing, and it said my PHILIPS DVD+-RW DVD8801 had "diagnostics not supported". I have tried a firmware update, and no luck.

One thing I did notice:

In my log up there it says,
Drive: E:
	  Model: PHILIPS DVD+-RW DVD8801
	 Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 03:00:00, 49536 bytes


But in my computer, the DVD-RW drive icon is drive D. Could this be why it always comes up empty? And how can I go to drive E?

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#10 arcman

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Posted 30 May 2007 - 12:08 AM

Get a bootable CD and see if the computer will boot from it. This will tell you pretty definitively whether you're just having a Windows problem or if the drive has gone faulty. Personally I'd bet on a dead cd-rom laser.
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