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Can't Access Windows - Get Error Message - Seem Like I Tried Everything


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#1 Simon Siegel

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Posted 21 May 2007 - 05:36 PM

Ok. Hopefully I give a complete explanation of the problem. If not, feel free to ask questions.

I was given a computer from my friend to debug. She said that her husband opened up an e-mail and downloaded a virus. Form then, they couldn't get into their XP pro.

It was receiving the BSOD with a "stop 0x0000007b" error message.

I wasn't able to get into Windows Pro without this message popping up during the initiallizing stage (with the windows logo and scrolling dots on bottom). I tried to install home on another partition, but the BSOD pops up during the initial setup stage.

I then formatted the HD using a wiping device on the UBCD. Trying to install again, got me nowhere. I then flashed the BIOS (I think I know how to do this, although, this was the first time), and formatted the HD and still have the BSOD.

Any other advice to be given. I assume, from my research, it's a bad sector or a boot sector virus. But, I can't do nothing to fix it.

Help! Also, it there anyway to check and confirm that it isn't a hardware issue.

Thanks

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#2 Wendy K. Walker

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Posted 21 May 2007 - 09:04 PM

Hi Simon Sigel,

My best advice would be for you to go to --> http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ and start reading at the top of the page and follow all of the instructions that you can if you can get online with that machine.

It doesn't sound like you can get it online though. Maybe just try posting this same post over in the Security section in the "Am I Infected? What do I do" forum might get you some help too Boo.

Good Luck,
Wendy
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#3 Manudbull

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Posted 21 May 2007 - 09:42 PM

Hi Simon,
U could run chkdsk /r from the windows recovery console. And if u do not have dual boot system u run fixboot after chkdsk /r

Let me know if this did not take care of the issue.

#4 Simon Siegel

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Posted 21 May 2007 - 11:45 PM

Hi Simon,
U could run chkdsk /r from the windows recovery console. And if u do not have dual boot system u run fixboot after chkdsk /r

Let me know if this did not take care of the issue.


Thanks for the reply.

I can't get into the recovery console. So, can't run chkdsk on the HD. :thumbsup: Any other suggestions? As I said, I the UBCD runs but any windows based operation (like UBCD for win or the Windows setup w/recover console) won't run.

So frustrating.

#5 Wendy K. Walker

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Posted 22 May 2007 - 12:26 AM

Hi Simon Siegel,

Is there anything in the BIOS settings that you could tinker with?

Wendy
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#6 Budapest

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Posted 22 May 2007 - 12:49 AM

I would test the hard drive and memory.

To test the hard drive go to the drive manufacturer's website and download their diagnostic tool, or use HDDScan.

To test the memory use Memtest86.

If both of these tests show up okay the next thing I would try would be to do a low-level format of the hard drive, partition it and then reinstall Windows.
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#7 usasma

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Posted 22 May 2007 - 08:08 AM

If you can't get into Windows, then I'd suggest downloading a bootable diagnostic from the website of the hard drive manufacturer. While you're there, download a low-level formatting utility in case of a boot sector virus.

The error code (link here: http://aumha.org/a/stop.php#0x7b ) combined with the inability to install Windows says that there's likely a significant problem with the hard drive.

If the test shows the hard drive to be OK, then I'd use the low-level format to reinitialize the disk - then proceed with partitioning and formatting as usual.
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