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Strange Problem


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9 replies to this topic

#1 ICBM

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Posted 21 May 2007 - 12:23 AM

My dad's computer recently received a very peculiar condition. Numerous files on it seemed to be unresponsive, as in double clicking on them yields nothing, no response from the computer at all. We tried running a virus/spyware scan, but the anti-malware program also does not respond. The computer is not frozen, and the same thing happens after numerous restarts. Some programs still work, for instance, the Internet (sadly after numerous of my attempts to convince him to use firefox, he is still using Internet Explorer).

Microsoft Word is behaving strangely, every attempt to open it opens up the command prompt window for a fraction of a second. The Command prompt window then immediately disappears, and nothing else happens. (Word doesn't open up).

Thanks

Edited by ICBM, 21 May 2007 - 12:25 AM.


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#2 tg1911

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Posted 21 May 2007 - 01:07 AM

See if anything here might help:
You receive an error message when you try to start a program that has an .exe file name extension
Cannot run EXE files - Programs don't open
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 ICBM

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Posted 22 May 2007 - 10:52 PM

Thanks for your help.

The issue with the computer right now is not that error messages pop up but quite the opposite, a lack of response from the computer. When we double click on some programs, nothing happens at all. No window, no message, no error, no loading. And when we click on microsoft word, an empty command prompt window opens up for less than a second and then disappears again.

#4 Commander Gman

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Posted 22 May 2007 - 11:28 PM

Lets see whats running in the task manager
open it (crtl+alt+del) hit them at the same time

monitor the CPU Usage under the Performance tab if it goes stuck at 100% for a period of time
Did your Dad's computer installed anything recently?

Motherboard: MSI P35 Neo-F (Socket 775 LGA) Processor: Intel Core 2 Quad Q6600 @ 2.40 Ghz Kentsfield Chipset: Intel P35 Graphics Card: Nvidia Geforce GT 440 Memory: 2x 2GB DDR2 800 RAM Storage: 1x IDE 80GB, 1x SATA II 500 GB, 1x External 500GB HD Power Supply: 600W Power supply Monitor: Dual screen set-up Casing: Mini-ATX Fan(s): 1x 80mm silent fan OS: Windows XP SP3


#5 quietman7

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Posted 24 May 2007 - 02:32 PM

Try running the exefix_xp.com utility in tg1911's second link suggestion.
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#6 ICBM

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Posted 24 May 2007 - 11:15 PM

The CPU usage remains low (around 1 to 10% ish) and the RAM usage is also relatively low

We will try using the suggested exefix_xp.com utility.


Edit: We tried using the exefix_xp utility, however the program fails to start up. After double clicking on the file, and clicking "run", a window popped up asking whether we would like to visit the homepage, after either clicking yes or no to this, nothing else happened. The homepage does pop up but the utility fails to run.

We also tried to manually fix the registry page to no avail.



-------------------
When we try using our exe files, there is no error message. Command prompt opens up for less than a second and then dissapears. Nothing else happens, and the file does not open. Upon trying again, the same situation occurs.

CPU usage cruises at around a reasonable level, but randomly fluctuates to 100% and stays there for a few seconds. This happens even while performing fairly common, non-CPU extensive tasks, such as browsing a normal webpage with no flash scripts.


--------------------

We did not install any software lately, and this problem seems to have popped out of the blue. My mom was simply reading some articles from www.wenxuecity.com right before the problem occurred

Edited by ICBM, 25 May 2007 - 12:00 AM.


#7 tg1911

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Posted 25 May 2007 - 12:18 AM

Double click My Computer \ Tools \ Folder Options \ File Types tab
Under the Extensions column, scroll down to DOC.
What does it say under the File Types column?
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#8 syunichi

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Posted 25 May 2007 - 07:34 AM

As alternative, just with a lil flick on luck system restore would do just fine. I hope in your case it will. But relating to your problem,sounds like a new interesting thing is happening. Anyways, good luck. :thumbsup:
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#9 ICBM

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Posted 28 May 2007 - 12:10 AM

We tried system restore, and it didn't help, the problem persisted, (and then we tried to restore to an even earlier time and once again to no avail). So we simply reformatted the disk and reinstalled windows. And the problem is fixed now. We ran a few virus scans afterwards and cleaned the computer up a bit.

So for now the problem no longer exists, but I am still quite intrigued about the nature and identity of the problem we were infected with.

Thanks for your help! :D

#10 quietman7

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Posted 28 May 2007 - 06:10 AM

Your welcome.

Sorry to hear that you had to reformat but sometimes that is the best option to take.
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