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Norton Antivirus Won't Let Me Delete My Quarantined Items


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#1 j0rd4n

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Posted 20 May 2007 - 01:56 PM

I just became infected with a Trojan on my Mac and Norton Antivirus was able to quarantine them. But when I go to look at the quarantined items window of Norton, it won't let me delete the cache files. What should I do?

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#2 fozzie

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Posted 20 May 2007 - 02:52 PM

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Have you tried to do it in Safe Mode?

#3 buddy215

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Posted 20 May 2007 - 04:32 PM

You are kidding, right? Mac as in Apple Macintosh? They don't get infected!! Gotta send this to Myth Busters.

There is a forum here for Mac users. You might want to post there.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 j0rd4n

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Posted 20 May 2007 - 07:19 PM

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Have you tried to do it in Safe Mode?



Hmm, I'm still pretty new with Mac. How would you put it into Safe Mode?

#5 buddy215

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Posted 20 May 2007 - 07:39 PM

http://docs.info.apple.com/article.html?artnum=107393

Above link has instructions for Mac Safe Mode.

The link below has some info on repairing the quarantine file. It might be simpler to follow step 4.
Actually, leaving the files in quarantine should cause no problem. Uninstalling Norton can be. I would suggest if you are having no other problem with Norton to leave it as is. Your Call.
http://service1.symantec.com/SUPPORT/nav.n...06?OpenDocument

Edited by buddy215, 20 May 2007 - 07:54 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 j0rd4n

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Posted 20 May 2007 - 08:31 PM

http://docs.info.apple.com/article.html?artnum=107393

Above link has instructions for Mac Safe Mode.

The link below has some info on repairing the quarantine file. It might be simpler to follow step 4.
Actually, leaving the files in quarantine should cause no problem. Uninstalling Norton can be. I would suggest if you are having no other problem with Norton to leave it as is. Your Call.
http://service1.symantec.com/SUPPORT/nav.n...06?OpenDocument




Okay, thanks a bunch man. I'll probably just leave them there for a little bit and see if Norton will let me delete them that way. If it doesn't though, I'll probably do with what you just provided me. I know it's not much of a big deal to just leave them quarantined there, but I'm stupid and just feel paranoid with any kind of viruses or trojans on my comp, haha.

Thanks again though for your help. It's much appreciated.



EDIT: The second link is for a Windows OS. Will that still work for a Mac?

Edited by j0rd4n, 20 May 2007 - 10:38 PM.





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