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Can I Take Care Of This Myself?


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#1 honu1

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Posted 20 May 2007 - 10:07 AM

I took my cpu to Staples for a free diadnostic+cleaning.
The tech told me he was concerned with three items found that should be removed. He said that an experienced tech should do this.
I am running Windows XP-SP2.
The three items in question are:
Zango
Cool Savings
Cool Websearch

I faithfully run Ad-Aware Se Personal, Spybot Search+Destroy,+SpywareBlaster.
I just ran all three + nothing came up,said my system was clean of threats.
I don't mind paying the $90.00 if I am not capabable of taking care of this myself. I am a novice user+certainly don't want to delete the wrong files.
The tech did leave the webroot system analyzer on my desktop tho. Would that give me more information about this?
What do you suggest?
Thank you
honu1
Life isn't about how to survive the storm, but how to dance in the rain.

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#2 TMacK

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Posted 20 May 2007 - 11:12 AM

Follow these Zango Removal Instuctions.

Then download and install SUPERAntiSpyware . Run the scan in Safe Mode and allow it to quarantine whatever it finds.

Run the online scan for BitDefender, this time in normal mode. Allow it to quarantine whatever it finds.

If the programs above have not solved all your problems, Post a HijackThis Log in the in the Hijack and Analysis Forum by following the directions in the link below;
Preparation Guide For Use Before Posting A Hijackthis Log.
Please do not post the log in this forum
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#3 honu1

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Posted 20 May 2007 - 11:18 AM

Thanks for the reply TMack. I will try to get to this later today. Are you sure a novice user can do this?
I have to review some notes re: safe mode vs. normal mode as I am hesitant on that also.....sigh
Life isn't about how to survive the storm, but how to dance in the rain.

#4 TMacK

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Posted 20 May 2007 - 11:26 AM

Hi honu1,

This Tutorial will help you with Starting Windows in Safe Mode. Just scroll to your operating system, XP.

If you have any questions, feel free to post them here.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#5 honu1

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Posted 20 May 2007 - 11:32 AM

Thanks,TMack. Will get get back later today with results(I hope)
Life isn't about how to survive the storm, but how to dance in the rain.

#6 fozzie

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Posted 20 May 2007 - 03:21 PM

Download CWShredder here to its own folder.
Open CWShredder.exe and click the Check For Update button.
After downloading any necessary updated, please close the program.

Now reboot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.

Now run CWShredder again, by doubling clicking on the program you downloaded earlier.
Click "Fix" and then "Next", let it fix everything it asks about.
After the tool has finished, reboot your computer into normal windows.


This should get rid of all the Coolwebsearch infections. :thumbsup:

#7 honu1

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Posted 20 May 2007 - 05:14 PM

Before I attempt the safe mode thingy I have some questions.
After performing the advice of both Fozzie+TMack when I go to restart my pc will it automatically go back to normal mode?
Why are these tests done in safe mode anyway? Why not just go normal?

TMack made a statement that if I still have problems to go to the Highjack This area. I didn't know I had any problems to begin with, so....how do I know if what "supposedly" was found is really cleaned up?

And Fozzie, is CWShredder something I should use on a weekly basis as I do my other virus protection programs? Or once downloaded, does it run all the time in the background?

I just want to understand all this before I take both of your suggested steps. I really appreciate your time+help in this. Thanks Guys...you're the greatest! :thumbsup:
Life isn't about how to survive the storm, but how to dance in the rain.

#8 oldf@rt

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Posted 20 May 2007 - 05:22 PM

Your computer will automatically restart in normal mode. The programs are run in safe mode because the malware blocks removal when it is running in normal mode. Don't pay 90.00 to staples, all you have to do is follow the instructions given by Fozzie and TMack.
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#9 honu1

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Posted 20 May 2007 - 06:50 PM

I do not have the Zango Toolbar on my browser. I also checked by going to start-control panel-add/remove programs. No sign of Zango nor Media Gateway.So now do I have to download the uninstaller link anyway,then run that?

Or do I move on to downloading+running the next 3 programs suggested?

When am I supposed to do the Hijack This log+report and post it here?
I am so slow with all of this,but want to try my darnedest.
Life isn't about how to survive the storm, but how to dance in the rain.

#10 TMacK

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Posted 20 May 2007 - 07:06 PM

I don't know how Staples determined that you had these items on your computer honu1.
It wouldn't hurt to run the uninstaller and other programs as instructed anyways.

BTW,How is your computer running? Any pop-ups or other abnormal activity?

Don't be concerned about the Hijack Log just yet.
If we need to go that route, we'll advise you at that time.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#11 honu1

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Posted 20 May 2007 - 07:08 PM

I have downloaded+saved to my desktop SuperAntispyware. I haven't run it yet awaiting a reply to my above post.

When I clicked on the link for BitDefender I see that it can only be run from the IE browser. Also,after reading the info posted about Hijak This, I see that only IE browser can be used for the 3 scans suggested.

My next problem to complicate all this is that I use Firefox as my web browser. I keep having to toggle between tabs from this site to the others that have been suggested to me. How am I going to be able to do that if I have to use IE? It's been so very long that I've used it,I'm not at all sure if this is going to work. I'm finding myself in a real pickle here.

I don't have an IE view tab installed as an extension or add on for Firefox either. There's just got to be a way for me to get thru all this. I just don't know how to do what needs to be done alas.
Life isn't about how to survive the storm, but how to dance in the rain.

#12 TMacK

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Posted 20 May 2007 - 07:16 PM

So you will have to either use IE or install and use the IE Tab.

I'm in the exact same situation honu1.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#13 honu1

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Posted 20 May 2007 - 07:24 PM

Hi TMack,
I don't know either how Staples determined all this with their diagnostic.
To tell you the truth I don't even know what a pop-up is!
My system has not been acting abnormally as far as I can tell. Just since we have added a router for my mom's laptop, sometimes there is no internet connection. Then we just unplug the power to the router,wait 30 seconds, power plug back in, then all is fine.

The tech at Staples told me that just by the fact that Firefox notifies me it has blocked a pop-up means that I have virus hidden in my computer! He stated the pop-up blocker only notifies me of bad activity,but the bad stuff is still getting in anyway. He said that my computer will start running slower+eventually die! He said this will probably happen in a couple of months. How on earth can he know that?

Right now I'm trying to figure out how to use IE again as that seems to be the browser of choice for the suggested scans.
Thanks for easing my mind a bit about the lengthy procedure for Hijak This log/report. I just need know how to save all the information from all the scans I will be doing once I figure out how to transfer them to IE

I appreciate your help+patience in this matter very much.
honu1
Life isn't about how to survive the storm, but how to dance in the rain.

#14 TMacK

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Posted 20 May 2007 - 07:40 PM

I just need know how to save all the information from all the scans I will be doing once I figure out how to transfer them to IE


There are no scans that have to be saved in any of the procedures we gave you (other than the Hijack Log), and it's just saved to Notepad.

Take your time and Good Luck :thumbsup:

Edited by TMacK, 20 May 2007 - 07:41 PM.

Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#15 honu1

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Posted 20 May 2007 - 08:06 PM

Well I did make a start--hooray!
I clicked on the link for the Zango uninstaller. It took a few seconds, but the message I got was that the uninstall was successful. Strange......I didn't have a Zango tollbar installed in the first place....hmmm.

On to the next scan + hopefully will get the safe mode part right.
Life isn't about how to survive the storm, but how to dance in the rain.




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