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Windows Will Not Start


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#1 Cappi106

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Posted 19 May 2007 - 02:26 AM

Hello, I am posting a question for my aunt. She has a Dell Latitude D800 Series laptop. All of a sudden when she tried to turn it on today, windows would not start. It gave a message saying:

Windows could not start because the following file is missing or corrupt: Windows/System32/config/system

Then it says you can attempt to repair this file by starting windows setup using the original setup CDRom Select R at the first screen to start repair.

I gave her my windows xp cd and when she put it in and restarted, the laptop did nothing. It won't even automatically start the CD. Does anyone know anything about how to fix this? Any help is greatly appreciated.

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#2 arcman

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Posted 19 May 2007 - 02:38 AM

You will likely need to go into the BIOS and change the boot order so the system attempts to boot from the CD/DVD-ROM first before it tries booting the hard drive. For Dell laptops, you should press F2 as the system is starting to get into that configuration.

Once you have it set so it will boot the CD, you can try the XP non-destructive restoration process, outlined here: http://www.microsoft.com/windowsxp/using/h...ips/doug92.mspx

If you can get that far, the setup may eventually ask you for the Windows product ID, it should be attached as a sticker to the bottom of the laptop.
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#3 oldf@rt

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Posted 19 May 2007 - 03:38 AM

On a dell, if you hit the F12 key during start up you get a boot menu, select optical or cd drive and hit enter. there is no need for a boot order change in the bios. if you have the original dell os cd, you will not be asked for the product key. CTRL F11 will run the built in recovery program if that laptop has it, be warned, using the dell recovery program does a format and reloads the factory software..
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#4 Cappi106

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Posted 11 June 2007 - 04:51 PM

Thank you all for replying to me. We got it fixed now!




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