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8 replies to this topic

#1 Susan0352

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Posted 18 May 2007 - 07:08 AM

Hello,


Gateway pent 4 xp home edition.

The last thing my computer did was update Java.
On shutdown I noticed a different shutting down icon.
When I restarted my computer this morning, it showed the LOGO, then went to the windows loading screen then went to a black screen and stayed there.

I shut down by pressing and holding the button.
When I restarted it went to:
Logo (long delay here), then "We apologize with options safe/safe mode with command prompt/start windows normally/
I did nothing and it counted down then went to windows xp logo and started the loading process after about a minute it went to black screen and stayed there.
I restarted (cold boot), and tried safe mode with same outcome but without showing the windows xp logo.
I restarted using all the methods available on the list..I was able to arrow up and down through the list.
I put in my operating CD and restarted computer, the drive light blinked a few times, then nothing but a black screen.

Can someone help me please...

Thanks Susan

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#2 Nikas

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Posted 18 May 2007 - 11:31 AM

Did you change your first boot device in BIOS setting to CDROM as your first boot device.

If you have not done so, you will not be able to boot into your Window CD.

Edited by Nikas, 18 May 2007 - 11:32 AM.


#3 Susan0352

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Posted 18 May 2007 - 12:19 PM

no I didn't do that..
I am not sure what you mean.
Will that wipeout all my files?

Thanks for your help.. Susan

#4 Nikas

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Posted 18 May 2007 - 01:18 PM

Well, booting into Window CD will not wipe your files.

Basically, after booting into your Window CD. It will let choose whether to use recovery console, repair/reformat window.

Here is a website to guide you how to change the boot device.

Change Boot Device Order

They also provide different BIOS Screenshot example such as AmiBios, Award Bios and for Dell Systems. Look out for yours. If there is not, basically, it should be about the same for the others BIOS.

After you have set your first boot device to CDROM, restart and you should see this message "Press any Key when you see the prompt to 'Press Any Key""
Just press any key to continue.

After it loads finish, you should go to a blue page. press ENTER to start the Windows Setup program.

At the screen which lists the machine current Windows installations, select the problem Windows XP installation from the list and press R to begin the repair process. With any luck, this will refresh your system files and have them back working normally.

PS: Please be careful if you attempt to repair, because you might end up reformatting the drive. Which as a result, cause you to lose all your data. Please read the instruction given at the screen carefully!

Edited by Nikas, 18 May 2007 - 01:36 PM.


#5 Susan0352

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Posted 18 May 2007 - 02:08 PM

Thanks I will try that.. I'll let you know

#6 Nikas

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Posted 19 May 2007 - 02:34 AM

I found a site which teaches you how to do a repair in Window XP.

Geekstogo

Maybe you would like to take a look.

#7 usasma

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Posted 19 May 2007 - 07:08 AM

Gateways generally use F10 to open a boot menu where you can elect to boot from the CD drive.
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#8 Susan0352

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Posted 24 May 2007 - 11:09 PM

Gateways generally use F10 to open a boot menu where you can elect to boot from the CD drive.



Thanks for all the help.

Turns out my hard drive crashed..I have since installed a new one. It seems my computer doesn't want SP2 now, I install it and it brings up the apology screen I have tried this twice, I went to safe mode and restored computer to before SP2 was installed, and it works fine. However I am missing out on a lot of secure features. Are there any solutions to this one.

Thanks Susan

#9 oldf@rt

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Posted 25 May 2007 - 01:49 AM

Is your os cd the gateway provided restore cd or the actual XP cd? if it is the gateway restore cd, press the F11 key when the splash screen (BigG) is still up. press the r key to run the full restore. This will run the gateway recovery program. all you need to do then will be to follow the on screen instructions.
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