Hi folks! I'm new here, so please forgive me if I commit a faux pas on forum etiquette.
But, here's the problem:
I recently uninstalled Norton Anti-Virus and installed AVG.
Now, when I try to open Outlook, it won't launch. It hangs and I get this error message:
"Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience."
It closes and when I click on it again it asks if I want to open it in SAFE MODE instead. I click Yes and it gives me the same error message again.
I try to open it again and it gives me an error messages stating:
"Outlook failed to launch in safe mode. Would you like to start 'Detect and Repair?"
I click Yes and it goes through the steps (I have the office set-up file on my hard-drive) and once it's done, I try to launch Outlook again and it does the same exact thing again (see above).
I've tried everything!
I've uninstalled both AVG and Norton to no effect.
I've tried to reboot in safe mode and it still does the same thing (I can't even launch it in Safe-Safe-Mode!)
I've upgraded my outlook 2002 to 2003 and downloaded all the most recent updates.
I've uninstalled and reinstalled Office 2003...same thing happens.
I've run a scan of my .psi file to make sure it wasn't corrupted.
I've uninstalled AVG anti-spyware...nothing.
What else?....What else?....
Everything else on Office '03 (Excel, Word, etc...) works perfectly.
I did the same thing on my laptop (uninstalled norton and installed AVG) and I'm having the exact same problem on it, as well!!!! Unbelievable!!!
I'm thinking that there must be some Norton Add-On that is linked to Outlook which is causing it to shut down, since the .dll is no longer there, and it goes looking for it. But, which .dll and how would I solve the problem?
I've tried to Google the problem, but, it doesn't seem as though this is a rampant issue, so, no luck finding a similar problem and solution.
Oh...to add to this...they're both my work computer and my occupation REVOLVES around email! I'm like sooo dead!
Any suggestions/recommendations would be much appreciated!