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Explorer.exe Crashes Or Won't Load

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#1 ryanne


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Posted 15 May 2007 - 04:54 AM

a few days ago I booted up my computer and the c:\windows\explorer.exe started but crashed within seconds, meaning the desktop icons disappear, all browser windows (excluding IE) disappear and the start bar goes away. I started it up through task manager's New Task... but it kept crashing. eventually I reformatted my computer because repair install wasn't an option. I was away from home for a few days, I came back yesterday and was on my computer for a little while, but then restarted and it's doing the same thing again. I scanned for viruses and spyware before and after the format (using AVG 7.5 and Spy Sweeper). I've restarted several times in the past half an hour and I've been messing around with the start up programs but nothing is working. sometimes if I open explorer.exe via Task Manager several times it sticks after a while, so right now I do have my start bar and desktop but usually all I see is the desktop b/g picture. I can get it to stick like it is now, but right when I restart and log on its gone again.

OS: windows XP home edition (5.01.2600 sp2).
processor: intel celeron CPU 2.53ghz.
768mb of ram

edit: also a little while ago I got this message when trying to start explorer.exe through Task Manager:
Windows - No Disk
Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c 75b6bf9c

I'm not sure if it relates.

Edited by ryanne, 15 May 2007 - 04:58 AM.

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#2 Budapest


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Posted 15 May 2007 - 04:59 AM

Explorer.exe repeatedly quits unexpectedly in Windows XP
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 usasma


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Posted 16 May 2007 - 06:36 AM

There's numerous issues like this on the web. Some folks associate it with Windows Update, some with AVG antivirus, some with CD software/identification (the most common), and some with a trojan.

So, I'd suggest that you run a couple of free, online scans here just to double check that there isn't a hidden infection:


After that, try uninstalling AVG (only TEMPORARILY - and disconnect the wire for your internet connection), putting good CD/DVD's in the drives and running the system to see if this helps.
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#4 yu gnomi

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Posted 01 September 2008 - 02:37 AM

There's numerous issues like this on the web. Some folks associate it with Windows Update, some with AVG antivirus, some with CD software/identification (the most common), and some with a trojan.

I just had this problem earlier today. After my dvd burning software "hicupped" and prematurely finished burning a dvd, the drive also wouldn't work properly (door wouldn't open or shut). I rebooted computer in order to get my dvd drive working again, and when windows restarted, explorer.exe did not nothing but crash and restart repeatedly (generating a new error message each time).

Fortunately I could still boot in safe mode, and after forum crawling for a while, I came across this thread and was able to fix my explorer.exe crash issue. I put a good, non-blank, dvd into the drive, allowed it to read the dvd, and then rebooted the computer again. The explorer.exe crash issue disappeared entirely. Apparently the dvd burner was looking for something to read, and this was somehow responsible for explorer.exe crashing over and over and over and over again.

A painless solution to a crippling problem, but I never would have discovered it save usasma's post.

P.S. I have been operating Windows XP for nearly two years now, and have had only two significant crash issues. In both instances my salvation has come from posters at bleepingcomputer.com. Thank you very much.

Edited by yu gnomi, 01 September 2008 - 03:06 AM.

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