Posted 14 May 2007 - 09:47 AM
I have a Hewlitt Packard Vectra XE 310 series 2 with Windows XP home edition on it.
Looking back, I had a problem for about the previous two weeks with my computer trying to install Adobe and it wouldn't for some reason.
About two weeks ago, I started ny computer and had an error on it that ended in .dll. (i disconnected my d-drive because that is where all of my saved files, pictures, music and stuff is) I tried to use the XP disk to repair it... 4 times... and it didn't work...so I re-installed XP. It took a little work, but I got the computer back on my network, and go onto the internet, very proud of myself for what I had accomplished.
Then, I started my computer, hooked the d-drive back up, and went to Incredimail and downloaded 2500 emails and stationaries and stuff from Hotmail and Yahoo (for some groups that I have joined in Yahoo 360). I spent hours organizing these. everything was working fine... or at least that is what i thought. I turned off the computer and went to bed that night.
I got up the next morning and went to check my e-mail and when I went to Incredimail, it started up just like it had not ever been started before. It asked me for my e-mail addresses and everything. I had cleaned up my hotmail, so(turned it back off and disconnected my d-drive), I installed the 14 e-mails that were in my hotmail account. I then went to Outlook and downloaded the same 14 emails from hotmail to see what would happen. I turned off the computer, turned it back on, and everything was lost. I then saved a favorite and turned it off and back on again. Again, everything was lost... it won't even let me save a favorite. I re-saved my 14 emails to outlook and re-saved them to Incredimail (starting from scratch), left the computer on, and went to work thinking that as long as I didn't turn off the computer it would not erase my stuff. When I came home that night (5.5 hour later, I went to my computer to see what had happened. My Incredimail and Outlook were gone!! So much for my idea that as long as I don't turn it off, my stuff was safe.
i went into my computer to see what type of help I could get from Windows and called the 800#. A rude foreign woman answered the phone and asked me to find my version of Windows. I read it to her and it has OEM in the number, so she said that she could not help me (I remember purchasing this and we paid cash for a brand new disk... from a computer place that was going out of business, we got it for a good deal and decided to upgrade my computer from ME to XP...a few years ago). she suggested that I call HP and ask for help. I called them and got a nice lady who spoke english, who told me that my warranty had expired, and that she thought that I had a problem with my software., that I needed to go to www.partsurfer.hp.com and ask about a recovery cd. she also gave me the number of a "local" dealer in my area (90 miles away). I went to the site, didn't know what I was looking at, and called the number. I reached a nice man who told me to go to the start menu, go up to updates, and keep updating until I had nothing left to update. He said that i just needed to do this and it would work fine. I spent 4 or 5 hours doing this. I finished, rebooted as asked, made a backup cd, downloaded my 14 emails into Outlook, turned it off again, turned it back on, and guess what? nothing was in my Outlook... same problem... I don't know what to do now...
I am obviously not a computer genius and I am at my wits-end. Then only suggestion that I have had is to replace that battery thingy in my mother board and I am going to do that today.
Thank you in advance for any help or suggestions or pep-talks...