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Hjt Log: Slow/freezing After Startup

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3 replies to this topic

#1 mandanglelow


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Posted 10 May 2007 - 03:02 PM

Hay everyone. New here. In the last couple days I've had a slow/ freezing computer a few minutes after I boot up and sign in. Programs won't open or respond. After opening the system status(after it finally responds) It says my cpu is running at 99% and that most of that is from System Idle Process. After awhile, it seems to clear itself out and then I'll be able to open programs, get on internet, etc. I've checked for spyware with ad-aware, cleaned cookies, temp files and history, but Ad-aware doesn't seem to be finding anything out of the ordinary.I've downloaded HJT and done a startuplist scan. Here is the log. If you need any more info or scans, I'd be happy to do what you think.

StartupList report, 5/10/2007, 2:52:26 PM
StartupList version: 1.52.2
Started from : C:\Program Files\HijackThis\Analyze.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options

Running processes:

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Documents and Settings\Bo\My Documents\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\Analyze.exe
C:\Program Files\Messenger\msmsgs.exe


Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Bo\Start Menu\Programs\Startup]
Check for TWS Updates.lnk = C:\Jts\WiseUpdt.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe


Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,


Autorun entries from Registry:

ATIPTA = C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
NeroFilterCheck = C:\WINDOWS\system32\NeroCheck.exe
gcasServ = "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
iTunesHelper = "C:\Documents and Settings\Bo\My Documents\iTunesHelper.exe"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
ZoneAlarm Client = "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
!AVG Anti-Spyware = "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized


Autorun entries from Registry:

NBJ = "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
Anonymizer = C:\Program Files\Anonymizer\Anonymizer Software\Anonymizer.exe -nogui
MsnMsgr = "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background


Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD}


Enumerating Task Scheduler jobs:

Anonymizer scan for spyware.job
Norton AntiVirus - Run Full System Scan - Bo.job
Symantec NetDetect.job


Enumerating Download Program Files:

CODEBASE = http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab

[QuickTime Object]
InProcServer32 = C:\Program Files\QuickTime\QTPlugin.ocx
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\LegitCheckControl.DLL
CODEBASE = http://go.microsoft.com/fwlink/?linkid=39204

CODEBASE = http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab

[LocalExec Control]
CODEBASE = http://portal.metrostate.edu/nps/portal/ga...t/LocalExec.CAB

[MUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\muweb.dll
CODEBASE = http://update.microsoft.com/microsoftupdat...b?1138128169875

[MessengerStatsClient Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\messengerstatsclient.dll
CODEBASE = http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

[MessengerStatsClient Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MessengerStatsPAClient.dll
CODEBASE = http://messenger.zone.msn.com/binary/Messe...nt.cab55762.cab

[MSN Games - Installer]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ZIntro.ocx
CODEBASE = http://messenger.zone.msn.com/binary/ZIntro.cab55579.cab

[Java Plug-in 1.4.1_02]
InProcServer32 = C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

[RealPlayer G2 Control]
InProcServer32 = C:\WINDOWS\system32\rmoc3260.dll
CODEBASE = http://activex.microsoft.com/objects/ocget.dll

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx
CODEBASE = http://fpdownload.macromedia.com/get/flash...ent/swflash.cab


Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll

End of report, 8,140 bytes
Report generated in 0.031 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

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#2 mandanglelow

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Posted 13 May 2007 - 06:43 PM


#3 SifuMike


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Posted 18 May 2007 - 12:44 PM

Hello mandanglelow,

I am SifuMike and I will be helping you. :thumbsup:

It is not a good ideea to "Bump" your post, it will only delay
help for your log. When selecting logs we generally use two criteria to
look for unanswered logs.

1. We started from the oldest to the most recent. That means if you
keep bumping, your log is at the top of the list, and since we do not work
from the top, it will be looked at last!!

2. We look for first for posts with no replies. A bump is a reply so
you get pushed further down the response ladder.

After opening the system status(after it finally responds) It says my cpu is running at 99% and that most of that is from System Idle Process.

That is normal. System Idle Process is the amount of free memory (RAM) in your computer. Normally System Idle Process is 92-98% range.

You will need to use Internet Explorer for this scan.
Disable your antivirus program and go here to run BitDefender Online Scan.
Click on I Agree.
Avoid clicking on other links as you don't need to try out the full install at this point, just the online scanner.

When the ActiveX Control has loaded, click on "Click here to scan".
Please be patient, as this scan may take a few hours. It all depends on the number of files on your computer.

NOTE: If you are running XP SP2, you may need to click on the Information Bar to allow the ActiveX to install and may need to repeat the BitDefender Online Scan.

When BitDefender completes the scan, select the "Detected Problems" tab.
Click on "Click here to export scan".
Save the file as an HTML to your Desktop.
Then click on the saved file and allow it to open with your browser.
Go to Edit - Select All then copy/paste that log back here.
Post the BitDefender log.


Download ATF (Atribune Temp File) Cleanerę by Atribune DO NOT run it yet.

you already have AVG Anti-Spyware 7.5 installed, so I want you to run it in the Safe Mode. See the following instructions:

Select the "Update" button and click "Start update".
If you are having problems with the updater, manually update with the AVG Antispyware Full database installer from here.
Exit AVG Anti-Spyware 7.5 when done - DO NOT perform a scan yet.

Reboot your computer in "SAFE MODE" using the F8 method so Windows will start with minimal drivers and running processes.
To do this restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly.
A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

1.) Double-click the small BLUE Garbage Can ATF-Cleaner.exe file to run the program.
2.) At the top, under Main choose: Select All
3.) Click the Empty Selected button.

If you use the Firefox browser:
1.) At the top, click Firefox and choose: Select All
2.) Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use the Opera browser:
1.) At the top, click Opera and choose: Select All
2.) Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Scan with AVG Anti-Spyware 7.5 as follows:

1. Launch AVG Anti-Spyware 7.5, click on the "Scanner" button and choose the "Settings" tab.

Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.

Under "How to Scan?" check all (default).

Under "Possibly unwanted software" check all (default).

Under "What to Scan?" make sure "Scan every file" is selected (default).

Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".

2. Click the "Scan" tab to return to scanning options.
3. Click "Complete System Scan" to start.

4. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.

Make sure that Set all elements to: shows Quarantine
, if not click on the link and choose Quarantine from the popup menu.
(2) At the bottom of the window click on the Apply all Actions button.
(3) When done, click the Save Scan Report button.
(4) Click the Save Report as button.
Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt.
Save to your desktop.
A copy of each report will also be saved in C:\Program Files\AVG Anti-Spyware 7.5\Reports\
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot to Normal Mode.

When done, submit the BitDefender log, the [b]AVG Anti-Spyware 7.5
log and a fresh Hijackthis log (do not post a startuplist scan)

Edited by SifuMike, 18 May 2007 - 12:51 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!

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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#4 SifuMike


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  • Location:Vancouver (not BC) WA (Not DC) USA
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Posted 29 May 2007 - 06:21 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact me or a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!

Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

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