More information for you.
System Restore on WinME can be troublesome. So much so that programs like this one
Your uncooperative techs may have used this program, or one like it, to remove System Restore from your computer.
I run XP, but I have a WinME virtual machine (sort of a computer within the computer). I downloaded that program and installed it. Did not run it, but I read the help file.
If they "fixed" your SR with it, the only way to get it back is to do an "over-the-top" reinstall of Windows. This will not wipe out data or force you to reinstall all your programs, but it does require that you have your WinME installation CD.
If you have the CD and the product code (serial number), take a look here to see what's involved:http://www.windowsreinstall.com/articles/w...tallwindows.htm
This page explains how to do a non-destructive reinstall of Windows ME and other versions of Windows.http://www.windowsreinstall.com/windowsme/...allme/page1.htm
This is the first page of a six-page guide. It gives a step by step description of the procedure, with screenshots. Look through the whole thing if you have never done a Windows installation before.