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Xp Home Edition - Windows Will Not Start


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#1 mdsmeck

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Posted 09 May 2007 - 06:47 PM

Hello Everyone,

My computer (Gateway) has been acting up for several days, that's when I found this site...

I have tried to do a System Restore to do avail becasue every day I choose it states that there have been no changes...

A couple times it appeared that it could not find the hard drive, then a would power down and back on and it would go through a Scan Disk...

Now I am at the point where Windows will not boot up at all...

I keep getting a message that states:

We apologize for the inconvenience, but windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly or was automatically shut down to protect your files, and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the power or reset button was pressed, or if you are not sure what caused the problem choose start windows normally.

Safe Mode
Safe Mode with Networking
Safe mode with command prompt last known good configuration (your most recent settings that worked)
Start windows normally

Use the up and down arrow keys to highlight to your choice.


And then it goes to a Countdown until windows tries to start, then fails again back to this message.

I have tried all of the options and it continually comes back to this message...

I have found the Gateway Operating System Restore Disk and am running it in "R" mode to get to the Recovery Console...

Currently running a CHKDSK, whatelse should I do or where do I go from here???

Any assistance anyone could provide would be greatly appreciated...

I went out to the Gateway site and ran my Serial Number:

This is the info provided by Gateway for my computer:

Gateway 500S:

Cables

17-inch IDE Cable for Ultra/66 Ultra/100 R0 [Part #8004683]
CBL FDD R0 [Part #8004685]
CD-ROM Cable R0 [Part #8004682]
Cases and Case Hardware
Pinta Desktop Mid-Tower Case [Part #3501234]
Floppy Drives
NEC 1.44-MB Floppy Disk Drive Revision 0 [Part #5502184]
Gateway Drivers CD
Gateway Drivers CD 19.3 [Part #7512775]
Hard Drives - Find Upgrades
80GB 7200RPM Western Digital Hard Drive [Part #5501949]
Keyboards
Multi-function PS/2 Keyboard R0 [Part #7003989]
Memory - Find Upgrades
MEM DDR 256-MB PC266B 16X8 R0 [Part #5000582] - I had updated to 512MB
Mice
Logitech USB Optical Mouse Revision 5 [Part #7003991]
Microsoft Software - Find Upgrades
Microsoft Windows XP Home Edition [Part #7509594]
Modems
Gateway V.92 PCI Soft Modem R1 (Palmer) [Part #6002118]
Monitors
Gateway VX930 19-inch Flat-CRT Monitor with 18-inch Viewable Area [Part #7004015]
Motherboards
Intel (Essex) Pentium 4 - 2.26 GHz [Part #2516240]
Optical Drives
NEC 24x 10x 40x CD-RW Drive [Part #5502254]
Optical Drives or DVD Decoder Cards - Find Upgrades
HLDS 16X DVD-ROM Drive [Part #5502181]
Power Supplies
160-Watt Power Supply [Part #6500582]
Speakers
Boston Acoustics BA745 2.1 Analog Speaker System O2ID Revision 0 [Part #7004008]

Also, If it is a hard drive issue, will I be able to recover all of my data???

Thanks In Advance...

Mike...

Edited by mdsmeck, 09 May 2007 - 07:34 PM.


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#2 acklan

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Posted 09 May 2007 - 08:15 PM

What are the results of the Check Disk Scan?
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#3 mdsmeck

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Posted 09 May 2007 - 08:57 PM

Unfortunately Acklan, I just ran CHKDSK instead of with the /F or ?R Switch...

It reported one or more erros on the drive...

When I reboot and try to go back into Recovery Console from the Operating Restore Disk, after I hit "R" for Recovery Console, it comes up with which Install Option I want or Press Enter to Cancel...

I turned it off and let it set for about an hour...

Now it appears to be booting up???

If it does come up, do you suggest I run a CHKDSK /R???

When it came up, I ran CHKDSK /R and it wouldn't let me do it becasue either a file or the device was locked and it asked if I wanted to run it ar reboot, which I replied Yes...

The CHKDSK is now running and in Stage 1 - Verifying Files - Got the Message - "Deleting corrupt attribute record (128, $Bad)...

It is now in Stage 2...

Will keep you posted...

Mike...

Edited by mdsmeck, 09 May 2007 - 09:19 PM.


#4 acklan

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Posted 09 May 2007 - 11:38 PM

It sounds like you may have a bearing in your drive seizing. When you turned it off the bearing cooled down and allowed the platters to start spinning again. If I were you I would backup as much of my data before you have a complete failure. If it is a bearing failing it is not like a corrupted or damaged sector. It will lock up at some point and never spin again.
Others may have an opinion but that is my best advise. Sorry.
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#5 oldf@rt

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Posted 10 May 2007 - 12:09 AM

I agree with acklan based on your description, your hard drive is almost ready to fail. Try to run the computer as little as possible, pray, and backup everything to another drive. An external usb is usually the easiest.
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#6 usasma

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Posted 10 May 2007 - 06:58 AM

If the hard drive is failing, the most important thing is to backup your data. Each access of the hard drive will increase it's chance of failing - so data backup is crucial at this point.

The next step is to make sure you've got your Drivers and Applications CD(s) along with your OS CD (you can create this from an entry on the Start Menu - either in Safe Mode or in Normal Mode). If you're unable to do this it's not crucial - it'll just make the reinstall a bit more difficult (you'll have to manually download the drivers from the Gateway website and install them yourself).

Then, go to the website for the manufacturer of your hard drive and download a diagnostic utility from there. Run it on your drive to make sure that the drive is failing - if it is, then get another hard drive and run the "restore" on it.
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#7 mdsmeck

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Posted 10 May 2007 - 09:13 AM

Thanks for all the comments/assistance...

The LAN Guy that I wanted to talk too, here at work, is not in today...

I did bring my box to work with me...

I'll run to Best Buy at lunch and pickup an external drive for backup and a new hard drive...

What will be the steps to go through, once I get back...

I realize I need to backup or at least attempt to backup all my data - approx 40GB...

Thanks Again, for the assistance...

Mike...

#8 acklan

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Posted 10 May 2007 - 02:20 PM

I know this is kind of 11th hour but you could buy a new internal drive. Install XP and load all security updates and Antivirus protection. then and only then slave the old drive and transfer the file via drag & drop.
Just a thought.
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#9 mdsmeck

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Posted 10 May 2007 - 03:02 PM

Couldn't get the darn thing to boot up...

Right now, am copying sector-by-sector using HD Clone to the new internal drive...

I now have an external drive for backups...

I am in IT and I KNOW that data needs to be backed up, why I waited is beyond me...

Have talked to a few people at work and a similar situation had to happen to them before they started doing backups, as well...

What a shame and shame on me...Could have avoided all of this, by doing the "right" thing...

Mike...

#10 acklan

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Posted 10 May 2007 - 03:39 PM

I am in IT and I KNOW that data needs to be backed up, why I waited is beyond me...

Mike...

Well Mike all I can say is you will fit right in around here. :thumbsup:
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#11 oldf@rt

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Posted 10 May 2007 - 04:05 PM

I always say, no backup -- :thumbsup: Hard drive go BOOM.
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#12 Sneakycyber

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Posted 10 May 2007 - 08:00 PM

:thumbsup: @ acklan and oldf@rt
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#13 acklan

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Posted 10 May 2007 - 09:11 PM

I look at computers as airplanes that have lost their motor. They are going to crash and they is not a darn thing you can do about it. All you can do is look for a place to go in and hope you can walk away without loosing too much.
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#14 mdsmeck

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Posted 11 May 2007 - 07:11 AM

OK...We had put the new drive as a Slave to the Primary drive and completed the sector-sector copy which took about 3 hours...

Following completion of the copy, hooked up the new drive as the Primary and booted...

Booted up and was able to copy data to the new external backup drive....WHEW!!!

Today will be formatting/partitioning the new drive and copying the data back over...

Will have the OS on one drive and data on another...

Also, will be setting up a scheduled weekly backup with Norton Ghost...

Thanks for all the comment and assistance...

Mike...

#15 acklan

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Posted 11 May 2007 - 07:20 AM

Nice to here it's going to be a happy ending.
If I were you I would do a weekly backup of your registry to CD\DVD in the event a registry recovery could save the day. I have registry backup to CD as far back as 98.It's like insurance. It only appears a waste until you need it, then it is priceless.

ERUNT Registry Backup Utility
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