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Cannot Start Windows Xp


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#1 thorntonman

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Posted 03 May 2007 - 04:06 PM

My son's PC has developed a serious problem in that it will not start XP. I can start in SAFE mode and have also regressed to previous restore point. On attempting to load after either in SAFE mode I get as far as XP loading, most of the desktop icons appearing then get an error message and the creation of some sort of dump, PC then immediately reboots and reaches point where scandisc runs and will not reload either from normal start up or last successful start up. I can only go in again on SAFE mode.

I found that the version of AVG that he was running is woefully out of date and I cannot load the latest version in SAFE mode. Any guidance for me on next steps?

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#2 emucade

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Posted 03 May 2007 - 04:14 PM

IT could be A hardrive problem, After scandisk completes are you getting any disk errors?
If not you can Reinstall windows. Once windows setup Disk boots Select R for repair
Instead of a complete install. This will leave everything the same. Only windows core files will be recopied. You wont loose any information.
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#3 garmanma

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Posted 03 May 2007 - 05:51 PM

Write down or copy & paste the entire error message. That will help narrow it down
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#4 usasma

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Posted 05 May 2007 - 12:03 AM

A "dump" is a dumping of the information in memory to file (that can be analyzed with the appropriate tools). It's either a program or a system dump (generally). The program dump contains info about the program that crashed. The system dump is usually created when the system crashes and Windows shuts the computer down to prevent damage.

These can be caused by many different things - bad hardware, bad drivers or software, or viruses. Since the AVG is out of date, I'd first suspect a virus. The error messages will help us figure this out (FYI - here's a guide on how to use Event Viewer to locate the errors: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/ )

If you're unable to run antivirus scans, then I'd consider reformatting the system and starting over. The reason for this is that you'll likely spend a lot of time trying to fix this - and it may be easier to just format the drive and have a fresh start.
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