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Help And Support Missing (among Other Things!)


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#1 MikRose

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Posted 03 May 2007 - 12:41 AM

I have just lost my Help and Support in Windows XP Home Upgrade and need some help. I have two HD, one with XP Home on it and the other with Linux (which I'm using!).

I recently cleared out some files using a registry cleaner, which I've used many times over the past year or so, but must have hit the wrong button this time. Before I realized it, I also deleted the Recycle Bin, so here I sit. This happened once before and I found a solution fairly fast but my trial and errors from various help sites have not restored the H & S. Here are a few other things missing: I can see the desktop, but the icons are locked and lined up on the left side (I know how to unlock them normally)
I can click on icon and open most things,
If I try to use dial-up it tells me to install a modem (device mgr says no problem---I use an external modem for Linux),
Most of SERVICES listed in Start/Run/Services.msc are labeled "stopped" and won't start,
System Restore won't work,
I had a Ghost Backup but can't get that to function as it has previously,
Registry backup won't cooperate,

After searching for my last "correction" for this problem in vain, I have done the initial round of "googling" :
In Windows/inf/pchealth then click on Install, it tells me the "dataspec.xml" file is missing and to use SP2 disk.
This file does not exist on the CD I have of SP2 (genuine Windows CD), many help sites say that it isn't on the disk.
I have tried suggestions from forum.tweakxp.com/forum/Topic creating a fix.bat file,
Tried an alternative using help.bat with similar commands,
Created commands in Notepad which INCLUDE "start /w helpsvc /svchost netsvcs /regserver /install",
Looked in %Systemroot% \ServicePackFiles\i386 for missing files,
Run>sfc /scannow,

and I am going to bed...anyone have a suggestion? Thank God I have Linux, neither have let me down yet!

Edited by MikRose, 03 May 2007 - 12:43 AM.


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#2 Budapest

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Posted 03 May 2007 - 02:11 AM

Try Kelly's Korner

Restore Help and Support Service - #235 on the left.

Replace/Repair the Recycle Bin in Windows XP - #64 on the right.

You should backup your registry before making these changes (and before using any registry cleaner software).
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 quietman7

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Posted 03 May 2007 - 12:54 PM

Repair Windows XP Help & Support with VB Script
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

To reinstall Help and Support, log on as Administer, open Windows Explorer and navigate to C:\Windows\inf\pchealth.inf
or go to Start > Run and type (copy/paste): %systemroot%\inf
Click OK.
In the list of files, right-click on pchealth.inf and choose install.
Have your XP CD available.

Note: The folder is hidden by default. Go to Start > Run and type: control folders.
In Folder options go to View, check "Show hidden files and folders" and uncheck "Hide extensions for known file types".

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