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Unable To Reinstall Printer --> "cyclic Redundancy Error"


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#1 kip123

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Posted 30 April 2007 - 05:05 PM

Installed new printer HP Officejet All-In-One 6210 in older emachine T1125 running Windows XP. Used printer w/o problems for several weeks. :thumbsup: Then, while printing in Quickbooks 2006 "something" happened - printer stopped midstream and was no longer found under the installed printers. Attempted to uninstall and reinstall (Add/Remove Software), but was unable to. Received these error messages: "Please turn of printer and try again" (printer was off) or "Unable to access device manager". Ran the HP6210 cleanup utility downloaded from the HP website. Without any success - it appears to do its thing, but when trying to reinstall the printer (from CD) approx. 60% through the process I get a message "unable to proceed to due cyclic redundancy" or something similar. Thank you for any help you can offer.

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#2 garmanma

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Posted 30 April 2007 - 05:20 PM

When you went to Add/Remove programs, was the printer still hooked up to the computer? Try unplugging it and pull the power cord
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#3 kip123

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Posted 30 April 2007 - 05:24 PM

Tried uninstall through Add/Remove twice: 1st time printer only off / 2nd time printer disconnected and unplugged - same error message "turn off printer ......."

#4 garmanma

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Posted 30 April 2007 - 06:37 PM

How about trying it in safemode?
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#5 kip123

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Posted 01 May 2007 - 01:06 PM

Will try in safe mode and report back. Thank you for your time.

#6 usasma

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Posted 01 May 2007 - 02:56 PM

The cyclic redundancy error is caused by a file that doesn't match the "checking" data that's stored for it. This usually means that there's a corrupted file on the installation media (CD). I'd suggest ensuring that the installation CD has no scratches on it. If it does, then download a copy from the HP site and save it to your hard drive (and run it from there).
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#7 kip123

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Posted 14 May 2007 - 11:39 AM

Attempt to uninstall in safe mode did not work - got same results: "turn off printer" and "unable to access device manager." Will try to reinstall printer from HP driver download as John suggested.
Sorry for slow going on this - it's my inlaws pc and I'm not there all the time.
Thanks for your help.

#8 usasma

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Posted 14 May 2007 - 07:08 PM

Take your time - I hope the fresh download helps!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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