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Trojan.packed.9/spysheriff Removal


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1 reply to this topic

#1 jdr

jdr

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Posted 28 April 2007 - 07:15 AM

Hi, im following up on a post i made in another forum regarding a virus/malware on my computer, original post was this:

When running norton antivirus 2002 on win xp, and the pc connects to the internet, over 100 norton windows will open, stating that virus trojan.packed.9 has been found, and that it cannot be removed. Also, it seems to show multiple messages relating to email scanning.

When email scanning is deactivated on norton, the computer is fully usable except for the internet, which does connect without norton messages but with limited success - often very slow and certain websites (such as symantec) seem to be blocked in some way.

I understand this virus/malware also goes by the name spysheriff?? And ive researched that on symantecs website and it certainly matches all the correct problems (and also explains how the infection is usually made by tricking users into hitting a false security alert in windows, which my good mother did admit to doing!).

I have tried as many possible solutions and remedies as i have been able to find on various sites but to no avail - whilst it is often found it is not successfully removed.
-------------

Following advice from this site and others i have now attempted to remove it by using adaware se, norton antivirus 2002, spybot, counterspy, smitfraudfix, cureit, super antispyware, rogue remover, mcafee avert stinger, bit defender....some of these have scanned and fixed bugs but not solved the problem, and a couple havent worked at all - either crash on installation or are blocked from downloading (which only occurs on the infected computer).

Hijack this log is as follows:

Logfile of HijackThis v1.99.1
Scan saved at 13:09:56, on 28/04/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Magic Keyboard\Magickey.exe
C:\Program Files\Magic Keyboard\osd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Mr Smith\Local Settings\Temp\Temporary Directory 1 for HijackThis.zip\HijackThis.exe

R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Magic Key.lnk = C:\Program Files\Magic Keyboard\Magickey.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\netfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\netfilter.dll
O16 - DPF: {483EB14D-AF1C-4951-81B0-4E2B41829FF6} (QOLCheck Control) - https://www.qwizonline.com/cabs/QOLCheck.ocx
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by142fd.bay142.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)



Somebody please help before the computer gets thrown out the window.

Thanks!

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#2 RichieUK

RichieUK

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Posted 28 April 2007 - 07:26 AM

Welcome to the BleepingComputer HijackThis Logs and Analysis forum jdr :thumbsup:

Before we can provide you with any further assistance,you first need to go here and install Service Pack 1;
http://www.microsoft.com/windowsxp/downloa...p1/default.mspx
This will patch numerous security vulnerabilities in Internet Explorer and the Windows operating system.
As your machine stands right now it's exremely vulnerable to infection.
You need to get these updates installed first before we can proceed or we’ll both be wasting our time.

Note:
Do not install Service pack 2.
If you install SP 2 on an infected machine it will cause serious problems within the operating system.

Once you've done the above,post a new Hijackthis log into your next reply.
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