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Cannot Connect Using Broadband


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5 replies to this topic

#1 idk

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Posted 27 April 2007 - 06:12 AM

Hello I was using the internet a week ago when it suddenly stopped working. I thought it was something wrong with my broadband provider so I didn't do anything. Few days later I tried to connect to internet and it still didn't work so I called up broadband helpline. The helpline said there wasn't any network issues.

The adsl light on the broadband modem router was not lit but the lan was lit. I also couldn't go to the router through the default gateway. The helpline told me to go to start menu>run>cmd>ipconfig. I saw that 'connection-specific dns suffix' and 'default gateway' part was empty. They suggests there's something wrong with the router or computer because the computer is not picking up the router which it should normally detect it automatically.

Without broadband I have to use dialup which the broadband company also supplies to connect to the internet and it's really slow.
I used a Conexant router for broadband.
Please help if you have any suggestions.

Thanks :thumbsup:

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#2 rowal5555

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Posted 27 April 2007 - 06:45 AM

Simply turning the modem off for about 30 secs then turning it back on quite often fixes things. If not, you could try resetting it by poking a paperclip in the tiny hole in the back and starting from scratch.

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#3 idk

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Posted 27 April 2007 - 04:00 PM

Thanks for reply I've tried all that if it worked then I wouldn't post a topic in this forum.

#4 groovicus

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Posted 27 April 2007 - 04:07 PM

It appears that you already know the problem. Try a different router/modem. Until you rule out that as a problem, then there isn't much else to suggest. :thumbsup:

#5 idk

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Posted 28 April 2007 - 05:08 AM

OK thanks for your time.

#6 acklan

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Posted 28 April 2007 - 03:37 PM

By chance did you add a router to you modem at the time it stopped working?
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