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Help Urgently Required


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#1 iedwards1919

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Posted 26 April 2007 - 02:15 AM

Can someone help with the following.
I would warn you that I am no computer expert so any advice will need to be step by step.

When switching on our computer we receive a blue screen and the error message:
Stop: C000021a (Fatal System Error) The Windows Logon Process System process terminated unexpectedly with a status of 0xC0000096 (0x00000000 0x00000000) The system has been shut down

The only way that we can use the computer is to use safe mode with networking.

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#2 oldf@rt

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Posted 26 April 2007 - 03:11 AM

Do you have your original windows XP CD?

or is this a pre made computer, such as HP, Gateway, Etc?

and have you installed programs such as Norton system works or Norton go-back?

Edited by oldf@rt, 26 April 2007 - 09:15 PM.

The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage

#3 usasma

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Posted 26 April 2007 - 07:33 AM

A STOP 21a error is indicative of compromised security settings: http://aumha.org/a/stop.php#0x21a

I'd start doing multiple malware scans or consider a full system restore (format and reinstall).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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